Contact Center Architect

This is a remote position.

Key Responsibilities

• Design and lead Amazon Connect implementations from discovery to deployment.
  

• Conduct business process reviews, ROI analyses, and architecture planning sessions.
  

• Create solution blueprints for voice, chat, and omnichannel experiences.
  

• Lead technical teams to deliver projects aligned with client and industry best practices.
  

• Collaborate with stakeholders to ensure business and technical alignment.
  

• Mentor developers and support engineers to ensure project success.
  

• Advocate for innovation and cloud adoption within contact center ecosystems.
  

Requirements

Requirements

• 5+ years designing and implementing cloud-based contact center solutions.
  

• Hands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation, and related services.
  

• Strong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC, and contact routing.
  

• Excellent communication and client engagement skills.
  

• Experience leading technical delivery teams and enterprise-scale projects.
  

• Certifications: AWS Solution Architect (Associate or Professional).
  

• Preferred: Salesforce Administrator certification; pre-sales or solution consulting experience.
  

• English: Advanced (C1 ideal).