Contact Center Solutions Specialist
- Hiring from
- Portugal
- Work type
- Hybrid
- Posted
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CONTACT CENTER SOLUTIONS SPECIALIST
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
We are looking for a Contact Center Solutions Specialist to join our team in Lisbon (hybrid work).
Your main responsabilities you will:
- Gather and analyze business requirements through stakeholder engagement and user discovery sessions.
- Design, implement, and manage Contact Center and Unified Communications solutions.
- Lead the technical and functional design of new capabilities, ensuring scalability, modularity, and reusability.
- Optimize platform performance, architecture, compliance, and operational efficiency across internal and third-party solutions.
- Maintain technical documentation and ensure consistent development, deployment, and support processes.
YOUR PROFILE
- At least 3 years of experience in a similar role.
- Bachelor's degree in Computer Science, Software Engineering, Telecommunications, or a related field.
- Hands-on experience with Contact Center, PBX, CTI, or Unified Communications solutions.
- Knowledge of Conversational AI technologies, including Speech-to-Text (STT), Text-to-Speech (TTS), and Natural Language Processing (NLP).
- Experience designing and leading the implementation of technical solutions and architectures.
- Familiarity with Agile delivery methodologies and cross-functional collaboration.
- Strong communication skills, autonomy, and ability to work effectively with business and technical stakeholders.
- Curiosity and willingness to learn emerging technologies, particularly AI-powered solutions.
- Fluent Portugues and English (spoken and written).
WHAT YOU'LL LOVE ABOUT WORKING HERE
- At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;
- We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
- We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback; Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.
- Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get the future you want | www.capgemini.com
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