Contract Support Officer

Contract Support Officer – Government Commercial Agency | Liverpool (hybrid) | £400/day umbrella

GTS is recruiting a Contract Support Officer on a 12-month contract with the Government Commercial Agency (GCA), the UK’s largest public sector procurement body, formerly Crown Commercial Service.

GCA is replacing manual, legacy processes with automated and AI-enabled ones. This role sits in its Procurement Operations team. You’ll help manage a key supplier contract and also build the tools that remove repetitive admin.

What you’ll be doing

• Supporting the contract lead in managing a Service Delivery Partner on a framework, checking SLAs, KPIs and day-to-day performance
• Reconciling invoices, and introducing automated workflows to cut errors and speed up processing
• Tracking the supplier assessment pipeline so it meets volume limits and 30-day turnaround SLAs
• Reviewing admin processes and putting in place simpler, more efficient ways of working
• Building, testing and rolling out AI tools and automated prompts to remove data-processing bottlenecks
• Working with the Central Digital Platform team on the rollout of new digital tools
• Managing supplier communications through the compliance stages and keeping clear audit trails under the Procurement Act 2023

What we’re looking for

• Experience in a commercial contract management team, supporting supplier delivery, KPIs and invoicing
• Hands-on experience using or building AI tools, automated prompts or workflow automation (e.g. Copilot, Power Automate, advanced Excel or Power Query)
• Strong organisation: you can prioritise your own workload against tight deadlines
• Confident communicating with internal stakeholders and suppliers
• Public sector procurement experience and knowledge of the Procurement Act 2023 are a strong advantage

The details

📍 Liverpool, 2 days a week in the office (candidates can’t be based in London)

💷 £400/day umbrella or £294.70/day PAYE (inside IR35)

📅 12 months, starting ASAP

🔒 BPSS clearance required

💻 One-stage interview on Teams

GCA is a Disability Confident employer. If you qualify under the Guaranteed Interview Scheme (Disability Confident or Armed Forces Covenant), let us know when you apply.

⏰ We’re shortlisting quickly. Applications close tomorrow (13 Nov) at midday.

Interested? Apply here, or message me directly with your CV.

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