Coordination- Post Accident Specialist

Coordination-Post Accident Specialist Locations: Remote/work from home, in our GEO Approved locations: AL, AR, GA, TN, or TX, Employee screening provider WorkforceQA (WFQA) seeks a Post-Accident Specialist in our Coordination’s Department for coordinating drug test collections for our customers involved in accidents. This person is also responsible for scheduling appointments and coordinating medical exams for client employees. WFQA is seeking a dynamic professional who excels in customer service and has strong documentation skills. This person must also have a strong attention to detail, and who is enthusiastic to work in a customer-centric environment. The Post Accident Specialist will communicate effectively and professionally with customers via written and verbal communication. Job Responsibilities: Monitor Multiple email boxes. Answer customer phone requests for clinics. Creating test requests in TRAQ system Communicating with collect sites, collectors, and customers. Documenting all conversations and actions taken to schedule tests. Image documents Job Requirements Minimum 1 year of customer service experience working in an office environment. Work from home job experience is preferred. High School Degree or GED required. Excellent customer service skills Strong data entry skills Strong follow up skills Experience in scheduling appointments. Ability to research effectively. Strong knowledge and use of computer programs (navigating internet, outlook, excel, word, etc.) Minimum Typing speed of 40wpm Self-motivated and ability to work independently. Ability to listen to feedback and self-correct/adjust, as necessary. Positive and friendly attitude and ability to work in a team environment. Solid organizational skills, including attention to detail and multi-tasking skills. Excellent written and verbal communication skills Strong phone etiquette and professionalism Expected to be at work on time and maintain a regular work schedule. This position offers the ability to work 12-hour shifts with extended days off. The schedule is Wednesday, Thursday, Friday, and alternate Saturdays 6:00 AM to 6:00 PM. What We Offer Medical, Dental & Vision insurance Life insurance, AD&D and Long-Term Disability Voluntary Short-Term Disability 401k with Company match Paid time off About Us WorkforceQA (WFQA) is a national provider of employee screening services. We are committed to assisting our employer partners manage compliant and cost-effective drug testing programs through the expertise of our team, customized service, and a powerful technology suite. We build personal connections with our clients and provide a customized level of service that is unparalleled in our industry. We are looking for client-focused team members who share our desire to craft and implement solutions that contribute to the success of our clients, our company, and our employees. Our Living Values Integrity & Accountability Client-Centered Excellence Collaborative Teamwork Growth Through Innovation To learn more about us: https://www.wfqa.com Are you ready to join our team? If you think you have what it takes to do this job, then the next step is to submit your resume. We look forward to hearing from you! Employment is contingent upon completing and passing a background check and drug test. WorkforceQA is an equal opportunity employer.