Coordinator Customer Service Booking

• Owns and manages the customer experience of delegated customers booking process. • Directly focuses on customer needs and proactively works for customer satisfaction. • Handles all possible problems and guides for solution. • Manage and monitor the end-to-end booking process. • Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding. • Maintaining a customer-centric approach reduces errors and prevents repetition of errors. • Coordinate with stakeholders to manage booking processes. • Ensures that any and all documentation required for a shipment is received in a timely manner. • Updates bookings when necessary and notifies all affected parties of changes. • Directly focuses on customer needs and proactively works for customer satisfaction. • Maintain effective and proactive communication. • Execute reports or other tasks assigned by Team Leader/Manager. • Comply to specific company SOPs and monitor respective KPIs. • Corresponds with world-wide offices to track shipments. • Enthusiasm and team spirit. • Customer orientation and service mentality. • Communicative and ability to take initiative. • Knowledge of MS Office. • No military obligation for male candidates. • Good command of written and spoken English, Arabic. • Turkish language proficiency is preferred.