Coordinator II - Respiratory Gatekeeper

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As Coordinator II, you will oversee project activities within the Respiratory Institute, ensuring organization and efficient workflow. In this role, you will serve as the central point of contact for provider template design and maintenance, overseeing the review, approval, and submission of template changes, Epic functionality requests, and build modifications related to the Institute. Your work is critical for the team, as you help create an environment where fellow caregivers can work efficiently and cohesively.

A caregiver in this role works a hybrid schedule Monday through Friday from 8:00 a.m. – 5:00 p.m., with four days on-site at Main Campus and one day remote.

A caregiver who excels in this role will:

• Coordinate department project activities by distributing reports, facilitating analyses, and reporting information.
• Develop department resource databases to facilitate the management of various project activities.
• Coordinate department scheduling of individuals, resources, and activities.
• Collect, maintain, and report department information, including patient information, budgets, caregiver PTO, and schedules.
• Function as a department liaison.
• Assist with performance evaluations, counseling, and onboarding of new caregivers.
• Perform duties related to the preparation, implementation, and analysis of special studies and projects.
• Maintain office supplies and equipment.
• Develop and maintain provider templates in Epic, including new template builds, permanent and single-day changes, and blocking unavailable time to support provider scheduling needs.
• Coordinate and process template change requests, including additions and modifications to providers, departments, questionnaires, subgroups, and visit types.
• Complete required documentation and verify that templates are set up correctly.
• Review change requests to ensure alignment with Institute standards, patient access needs, operational goals, and established workflows. Identify potential impacts to existing processes and system builds.
• Collaborate with Access Optimization to review requests, determine priorities, and develop recommendations for requests that do not meet operational standards while maintaining established guidelines.
• Serve as a subject matter expert for Institute template standards, promoting consistent practices across submarkets.
• Communicate template changes and support operational improvements by keeping impacted teams informed.
• Develop and refine decision trees to guide scheduling teams.
• Perform other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Three years of experience coordinating and assisting with management functions and special projects

• Proficient with spreadsheets, word processing and database software

Preferred qualifications for the ideal future caregiver include:

• Epic Template Development & Maintenance training experience
• MS Office experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office and laboratory equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.

Benefits

We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

Locations

What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home.

About Us

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.