CoPilot Studio Engineer

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We’ve nurtured our 4Cs culture, fostering collaboration, creativity, and continuous improvement.

We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement.

We provide insurance to nearly four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you. Our CIO team is always looking for passionate individuals who are eager to make a difference and contribute to our success.

Job Details

• Copilot Studio Development
  Design, build and enhance Copilot Studio agents to meet business requirements, configuring topics, instructions, knowledge sources and tools. Integrate enterprise systems using M365 connectors, test and refine responses and conversation paths, troubleshoot issues, and collaborate with delivery teams to deploy secure, reliable and supportable agents.

• Platform Support & Service Operations
  Support the day-to-day operation of Copilot Studio, including incident investigation, issue resolution, service improvements, documentation and support readiness.
• Environment Administration & Governance
  Administer development, test and production environments, managing configuration, security roles, access controls, connection references and ensuring compliance with governance standards.
• Release Management & Deployment
  Coordinate and support Messenger Copilot Studio releases, including deployment planning, readiness checks, implementation, rollback planning, post-release validation and documentation.
• Power Platform & Copilot Studio Support
  Provide technical support for solutions hosted within or connected to Copilot Studio, assisting with conversation failures, unexpected responses and tool errors. Support day-to-day service operations, deliver service improvements, and maintain documentation and support readiness, including the supporting of Power Platform components.
• Technical Assurance & Continuous Improvement
  Apply engineering, security and governance standards, contribute to audits and service acceptance activities, and identify opportunities to improve stability, monitoring, documentation and release efficiency.
• Stakeholder Collaboration & Delivery Support
  Work closely with product, engineering, architecture, operations, testing and delivery teams to manage risks, dependencies and issues, ensuring changes are supportable and transitioned successfully into service.

Skills we would love you to have

• Hands on experience building and supporting enterprise Copilot Studio Agents
• Experience supporting Microsoft Power Platform solutions in an enterprise environment.
• Experience managing environments, security, releases and CI/CD deployments.
• Strong troubleshooting skills, with experience in incident management and service improvement.
• Ability to assess technical changes, risks and operational impacts.
• Excellent communication and stakeholder management skills.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

About Us

Would you like to learn more about how we value diversity and inclusion at Hastings Direct and what our rewards and benefits package looks like? Are you interested in how we engage with and support our local communities and the wonderful wellbeing programme you will have access to? Click here and check out the what we offer tab to learn more.

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Learn more about #LifeatHD

If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories