Core Process Lead (CPL) – Quality

Quality Core Process Lead

Remote Working (travel to JW locations as required)

About James Walker

James Walker is part of the James Walker Group of Companies, who are a successful global Industrial organisation supplying high performance sealing products and solutions. With state-of-the-art material technology skills, the James Walker Strategic Business Unit (SBU) of the James Walker Group specialises in the provision of sealing solutions (elastomers, polymers, composites, engineering plastics, high nickel alloys).

Our worldwide group of companies has operations, sales and service entities across Europe, Middle East, India, Australia, New Zealand, SE Asia, South Africa and North and South America

Your Role

The Quality Core Process Lead (CPL) is responsible for owning, designing, and continuously improving the core end-to-end processes, management information (MI) flows, reporting structures and core solution requirements.

You'll act as the expert voice for Quality, ensuring the core solution design is coherent, integrated, and capable of delivering the intended business outcomes.

The Core Process Lead engages closely with operational sites, Quality Function, technical teams, and other core Process Lead to ensure successful adoption, readiness, and embedding of new processes, tools, and ways of working.

As the Quality Core Process Lead you'll have a broad oversight and awareness of all other areas and to have direct involvement in design of areas that are adjacent to Quality.

Key Responsibilities

1. Process & Design Ownership

• Define, document, and maintain core end-to-end business processes.
• Develop and refine design options and proposals, capturing rationale and impacts taking them to the Design Authority when needed either for information or decision.
• Develop and refine solution requirements, ensuring they align with business needs working closely with the solutions team to ensure they fit with the Solution/Technical Architecture and standards.
• Develop and refine the design of future state processes, data flows, and reporting requirements.
• Ensure process design incorporates compliance, quality, operational, and supports business readiness requirements.

2. Data Governance and Data Quality

• Develop and refine a strong understanding of the data flows and data requirements associated with their area/scope, accuracy of data cutover, setting measures of quality in alignment with Data Workstream Lead.
• Responsible for Data Governance in their streams/ accuracy of Data cut over, setting measures of quality, identifying critical data sets and agreeing data quality rules for tactical management of data by the Core Process Lead (CPL).
• Champion the standard Data Governance framework for their area/scope.
• Work with Site Data owners and Process Experts to ensure that they understand their role in Data Governance.

3. Continuous Improvement & Quality of Design

• Identify opportunities to optimise or simplify processes, bringing insight and input from key stakeholders.
• Conduct impact assessments on change requests or design updates, from other Core Process Lead (CPL) and contributors to the Design Authority.
• Maintain process, design documentation, end-to-end business process map ensuring version control and alignment with programme governance.

4. Cross Functional Collaboration

• Work closely with solutions, technical, data, and change teams to ensure the solution works end-to-end.
• Coordinate with other SMEs to resolve process touchpoint issues and guarantee cross process alignment.
• Ensure MI/reporting needs flow seamlessly across systems and functions.
• Champion and support the “triangle” approach, working closely with Solutions and the Site on design issues.

5. Site Engagement & Ways of Working

• Maintain/create the “Day in the Life” documentation for end users across sites, functions and roles, including how tasks are performed, where challenges exist, and how systems are used in practice.
• Engage operational sites and teams early and often to socialise proposed processes and gather feedback.
• Support testing, pilots, and trials by providing process knowledge, direct support to testing activities and end user training, attending sites for roll out and engagement.
• Help shape new ways of working and ensure operational teams understand how processes and tools will change, Drive for best practise across all forums.
• Identify operational risks and readiness gaps; work with change teams to mitigate them, support and hold onsite workshops.

6. Programme Delivery Support

• Provide subject matter expertise for their area to programme planning, decision making, and risk/issue resolution.
• Support training content creation by ensuring accuracy and alignment with designed processes.
• Participate in governance forums (design reviews, working groups, progress meetings) as the Core Process Lead (CPL).
• Ensure the solution delivered matches the design intent and business requirements.

About you

Skills and Experience

• Strong expertise in Quality process design, workflow mapping, and requirement definition.
• Experience working in complex transformation programmes or large-scale change environments.
• Ability to translate operational insight into clear requirements and solution design decisions.
• Comfortable engaging with diverse stakeholders (operations, technical, data, programme teams).
• Excellent analytical, problem solving, communication and project management skills.
• Ability to challenge constructively while maintaining strong collaborative relationships.
• Excellent communication with the ability to build great relationships.
• Familiarity with digital transformation, data flows, ERP/operational systems, or enterprise architecture.
• Experience in ERP testing.

Qualifications

• Experience in QMS and manufacturing or industrial sectors.
• Certifications in related field (desirable).

Behaviours

• Outcome focused: Always aligns design decisions to the benefits and goals of the programme.
• Collaborative: Actively works with others to create joined up, workable solutions.
• Pragmatic: Balances ideal process design with operational reality.
• Detail oriented: Ensures accuracy and completeness in processes, requirements, and documentation.
• Influential: Able to engage and coach operational teams through change