Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
As a member of the Enterprise Business Operations Corporate Actions team, the Associate Director will lead the accurate, timely, and controlled processing of Mandatory Reorganization events for DTC-eligible securities, including mergers, reverse stock splits, name changes, bankruptcies, mandatory exchanges, and other events that do not require an investor election. This leader will drive operational, risk, control, client service, automation, and talent-development objectives while overseeing complex events and escalations. The role will use data and emerging technologies to improve execution and operational resilience and will collaborate with internal and external stakeholders to reduce risk and enhance the client experience.
Your Primary Responsibilities:
Oversee the accurate and timely processing of mandatory reorganization events, including mergers, reverse stock splits, name changes, bankruptcies, mandatory exchanges, and other events that do not require investor instructions
Drive achievement of departmental KPIs and service commitments, including processing timeliness, announcement accuracy, exception aging, entitlement allocation, client inquiry response, control execution, and operational quality
Monitor high-risk and high-value events, critical effective dates, aged exceptions, position discrepancies, agent funding or delivery discrepancies, and other operational exposures. Ensure timely escalation, ownership, and resolution before client or market impact occurs
Make well-informed, effective, and timely decisions using operational data, trend analysis, and subject-matter expertise. Consider the potential client, financial, regulatory, and operational implications of each decision
Strengthen accountability for measurable, high-quality results by establishing clear ownership, monitoring performance against defined targets, and addressing performance gaps through sustainable corrective actions
Use data and root-cause analysis to identify recurring exceptions, processing errors, manual touchpoints, capacity constraints, and control weaknesses. Implement improvements that reduce risk and prevent recurrence
Oversee the completeness, accuracy, and timeliness of event announcements, agent information, position adjustments, cash and securities movements, entitlement allocations, and associated reporting throughout the Mandatory Reorganization lifecycle
Review and enhance the control environment by assessing control performance, evaluating trends, challenging recurring issues, and ensuring audit, compliance, and risk-management actions are completed on time and remain effective
Build and maintain strong relationships with internal and external stakeholders to accelerate issue resolution, improve agent and client responsiveness, strengthen event processing, and reduce operational risk
Lead departmental projects and initiatives involving process redesign, control enhancements, automation, system implementations, operational readiness, and changes to Mandatory Corporate Actions services
Oversee performance management by setting clear expectations, coaching the team, evaluating talent, providing constructive feedback, and addressing performance or capability gaps promptly
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
Minimum 8 years of related experience
Bachelor's degree (preferred) or equivalent experience
Talents Needed for Success:
Highlight the expected benefits of new actions and strategies to help others understand and adapt to change
Foster a culture in which honesty and transparency are expected
Proactively seek feedback from others regarding personal performance and leadership effectiveness
Ensure regular feedback is constructive, specific, and behaviorally focused
Support an inclusive environment in which individuals are respected and recognized for their contributions
Demonstrate data fluency and the practical use of AI-enabled productivity tools to synthesize information, generate insights, and improve execution quality
We offer top class training and development for you to be an asset in our organization!
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.