About The Job
- Manage Corporate Actions events and client enquiries, by respecting the established Service Level Agreement (SLA) and operational procedures
- Manage clients’ relationship with BNP Paribas through the safekeeping of their assets and management of corporate events
- Provide high quality of service by being the point of contact for our clients by managing: Request for Proposal (RFP) and Onboarding Process; Queries and Support throughout the lifecycle of a corporate event; Service Level Agreement Fullfilment; Client Instructions for corporate events
- Deliver an excellent support and added value to a long lasting relationship
Your Main Activities Are
- Ensure all Corporate Actions setups, instructions and payments are processed while meeting standards established by the Bank and the team’s procedures
- Guarantee the four-eyes checking principle whenever is necessary and without any form exception
- Guarantee that all procedures are updated on an ongoing basis, taking into account market, service and product changes and/or potential risk factors
- Develop knowledge of existing markets, their changes and financial instruments by making regular use of various information sources (Market Updates, Client Updates, market announcements, among others)
- Process and/or forward late instructions to relevant teams via the appropriate channels, keeping track of them until duly processed. Reach out to and communicate with relevant teams when necessary, in order to gather/clarify information about how to instruct and overcome any issue affecting the instruction process
- Resolve all incoming queries providing initial acknowledgment in line with clients’/branches’ SLA and issue quality responses based on established criteria
- Provide accurate and detailed information to clients in relation to Corporate Action events, ensuring support in case of complex operations
- Maintain client details’ updated in all necessary tools and contact list databases
- Prepare due diligence visit (DDV) presentations and participate in client calls/visits
- Be active in the continuous improvement of the team's processes, proposing and defining projects for improving service; participate in User Acceptance Testing in order to contribute to system upgrades and its development and formalise evolutions detected with clients (organisation, activity, among others) and advise supervision and management
Profile And Skills To Success
- Bachelor’s Degree in Economics, Finance, Accounting or other related areas
- Up to 2 years of relevant experience in Banking and Financial Operations or Client Management
- Advanced English level
- Ability to collaborate / Teamwork
- Attention to detail / rigor
- Client focused
- Adaptability
- Organisational skills
- Analytical ability
Why joining BNP Paribas?
BNP Paribas, The European Leader In Banking And Financial Services In Europe, Operates In 64 Countries And Has Nearly 180,000 Employees. The Group Is Structured Around Three Operating Divisions. Its Business Lines Cooperate Closely, As Part Of Our Integrated Model, To Meet The Needs Of All Our Clients In a Coordinated Manner
- Corporate & Institutional Banking (CIB), connects corporate clients needing financing and institutional clients looking for investment opportunities;
- Commercial, Personal Banking & Services (CPBS), brings together all the Group’s commercial & personal banking and several specialised businesses;
- Investment & Protection Services (IPS), combines a unique continuum of products and services across protection, saving, investment and real-estate.
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
Diversity and Inclusion Commitment
BNP Paribas´ Ambition Is To Cultivate An Open And Responsive Environment For All That Encourages Collaboration And Interaction. We Demonstrate Our Commitment By Actively Contributing To The Group’s Diversity And Inclusion Strategy And Goals, In Line With The United Nations Sustainable Development Goals. As Part Of Our Local Corporate And Social Responsibility - Diversity & Inclusion Strategy, BNP Paribas Portugal Is Committed To
- Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees;
- Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.
- Please note that only applications submitted in English will be considered.
- In case you are selected for this role, further documentation will be requested to support your hiring process.