Creative Operations Advisor (12-month contract)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to):

About the role

This mid-level, 12-month contract role supports the daily flow of creative work. The Creative Operations Project Manager manages requests, develops briefs, coordinates resources and timelines, and helps ensure projects are prioritized and delivered on brief and on schedule.

What you’ll do here:

Intake and traffic management

• Manage the intake process for creative and brand requests and maintain visibility of all active work.

• Review requests, confirm required information and clarify gaps with stakeholders.

• Prioritize and route work based on business needs, deadlines, complexity and available capacity.

• Monitor workload, identify bottlenecks and recommend adjustments.

Brief development and team mobilization

• Build and maintain clear project briefs throughout the project lifecycle.

• Lead kick-offs and present briefs to copywriters, designers and other specialists.

• Ensure contributors have the context, assets and approvals needed to begin work.

• Coordinate questions, feedback and scope changes to keep the team aligned.

Project coordination and delivery

• Maintain project timelines, milestones, dependencies and delivery schedules.

• Coordinate reviews, approvals and stakeholder feedback.

• Track deliverables from briefing through final delivery and archiving.

• Identify and escalate changes in scope, timing, priorities or resources.

• Establish the future state of our Key Message Hub.

Studio operations support and planning

• Support work allocation and provide visibility into capacity, conflicts and upcoming needs.

• Partner with the Creative Operations Lead on daily coordination, follow-ups and short-term resource planning.

• Maintain project trackers, dashboards and status reporting.

• Facilitate status meetings and follow up on actions and decisions.

• Identify workflow challenges and support improvements to processes, tools and templates.
• Proficiency in French and English, both spoken and written.

How success will be measured:

• Creative requests are properly scoped, briefed and assigned.

• Projects move efficiently through the studio with clear ownership and visibility.

• Deliverables are completed on time and remain aligned with the approved brief.

• Capacity issues, dependencies and delivery risks are identified early.

• Stakeholders and creative contributors receive timely, clear and consistent communication.

• The Creative Operations Lead has reliable support for daily workflow and operational coordination.

What you bring to the table:

• Three to five years of experience coordinating creative, marketing, brand, content or production projects.

• Strong organizational skills and the ability to manage multiple requests and deadlines.

• Experience developing clear briefs and presenting requirements to creative specialists.

• Clear, collaborative communication and sound prioritization skills.

• Working knowledge of project management, workflow and collaboration tools.

• A proactive, detail-oriented and solution-focused approach.
• No Canadian work experience required, but must have authorization to work in Canada.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

Key working relationships:

• Creative Operations Lead.

• Creative and Brand Studio leadership.

• Copywriters, designers and production specialists.

• Brand, marketing and business stakeholders.

• External agencies, freelancers and production partners, when required.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.