Creative Operations Specialist

Creative Operations Specialist
Location: Remote (BPO)

Time Zone: PST

Reports to: Sr. Manager, Creative Operations

Role Overview
Serve as the operational backbone for the creative team. You will manage intake, timelines, capacity, and asset traffic in ClickUp, ensuring smooth cross-functional delivery while stepping in for light production tasks (resizes, template updates) in Figma and Adobe Creative Suite when needed.

Key Responsibilities
Project & Traffic Control: Own the end-to-end creative queue in ClickUp (intake, scoping, prioritization, assignment, and status tracking) to guarantee on-time delivery.

Capacity & Visibility: Track team bandwidth and flag bottlenecks early to give leadership real-time visibility into in-flight projects.

Cross-Functional Liaison: Act as the central contact between creative and requesting departments (Brand, Marketing, E-commerce, Product) to secure complete briefs and manage review cycles.

Asset Organization: Partner with the Digital Asset Manager to maintain organized, properly versioned asset libraries across Figma and Adobe Creative Suite.

Light Production: Execute minor design updates—simple copy edits, asset resizing, template swaps, and exports—to unblock production bottlenecks.

SOP & Workflow Documentation: Standardize intake processes, handoff rules, and project templates to eliminate reliance on tribal knowledge.

Requirements
Experience: 3–5 years in creative operations, traffic management, or project coordination embedded directly within a design/creative team.

Tool Mastery: Advanced proficiency in ClickUp (automations, custom fields, dashboards, workflow building).

Technical Design Literacy: Working proficiency in Figma, Adobe Illustrator, and Adobe Photoshop to inspect files, export assets, and perform light edits.

Execution Skills: Proven ability to scope ambiguous requests, enforce strict deadlines, and balance competing priorities in a fast-paced environment.

Communication: Exceptional written and verbal communication skills for stakeholder alignment and brief auditing.

Preferred Qualifications
Prior hands-on graphic design or production design experience.

Experience scaling creative intake processes in high-growth e-commerce or DTC brands.

Passion for food, cooking, and culinary culture.

Skills

3–5 years of experience in project management, creative/production coordination, or creative operations supporting a design or creative team, with strong project management skills, excellent deadline management, and working knowledge of Figma, Adobe Illustrator, and Photoshop.

Direct graphic design experience and the ability to handle light design work independently, experience coordinating cross-functional projects across multiple requesting teams, and a track record of documenting processes and building repeatable systems.