Credit Collections Associate with French

Credit Collections Associate with French Use your previous experience and French knowledge in a global organization that embraces transformation and innovation Primary purpose of the role To improve the company’s ageing profile and DSO status through focussed and consistently applied collection practises. Optimise cash inflows and resolution of invoice queries/disputes, carrying out the collection of accounts receivable and monitor accounts receivable until they are cleared. Your role in our mission: Carry out reminder actions (telephone, dunning letters, etc.) according to weekly objectives and maintains accurate and up to date customer details and account records for the allocated portfolio of customer. Effective use of Oracle Advanced Collection Module and other tools available to ensure prompt and efficient resolution of invoice queries and disputes which lead to payments being received in a timely manner. Work with the Credit Control Team Leader on more complex disputes which may lead to escalation to the Disputes Resolution Team. Successful achievement of all cash collection, invoice query and other targets set by the Credit Manager. Provision of all required data for daily, monthly, internal and external reporting requirements to Credit Manager as per timetable agreed. To build and maintain effective and productive relationships with internal and external customers. To identify opportunities for continuous process improvement and work with Credit Manager to implement new processes and procedures. Be a flexible member of the team & support other members of the department with their work activities when required. Valued skills and experience: Advanced French language Upper-intermediate/ Advanced English language Good command of standard and company IT tools. Good Knowledge of dunning process. Excellent written and verbal skills, with a professional telephone manner. Analyse with rigor the customer ledger, including over several periods. Know the group rules for provisions in order to target reminder actions. Good organisational and time management skills with the ability to deal with multiple demands on time and resource. Proven track record in chasing historical debt and resolving problem debt in a timely manner. Collection and management of Commercial or Corporate level customer accounts. Department BPO/SSC Locations Cluj-Napoca Remote status Hybrid About Sales Consulting As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs. Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges. We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth. Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners. Founded in 1998 Coworkers 130 Turnover 6M