Credit & Collections Supervisor

Start Date 10/05/2026

End Date 10/30/2026

• Salary Range: $75,000.00 - $85,000.00 Salary
• Position Type: Full Time

Department: Finance

Reports To: CFO

FLSA: Exempt

Who We Are

Telaid helps enterprise clients accelerate technology adoption to achieve their business objectives. We design, deploy and support critical technologies, reducing time, task, cost and risk associated with managing technologies in complex, multi-site environments. But Telaid is not your ordinary technology integrator. Committed to excellence, our vision is to be a people first, customer obsessed company with great (not perfect) leaders who strive to provide the best possible experience for our employees, partners and customers. We’re working hard to build and maintain a culture of integrity, trust and accountability that attracts, trains and retains the right employees for the right roles. If you’re looking for a great place to work, learn and advance your career, get to know Telaid!

Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing
Summary of Position

The Credit & Collections Supervisor is experienced in credit risk, policies, and collection negotiations. This individual is eager to support a growing finance department that depends on operational team leaders to lead all aspects of credit and collections, acting as a strategic business partner to improve cash flow and resolve past due accounts. This role leads a small team of Billing Specialists.

Primary Duties and Responsibilities

Team Leadership

• Supervise, train, and coach credit and collections staff, including setting daily priorities and workload distribution.
• Conduct performance reviews, set productivity goals, and address performance issues.
• Participate in hiring and onboarding for the collections team.

Credit Management

• Review and approve new customer credit applications and credit limit requests within established authority.
• Evaluate customer creditworthiness using financial statements, trade references, and credit reporting agencies.
• Monitor existing accounts for changes in risk and recommend credit holds or limit adjustments.

Collections Oversight

• Manage the accounts receivable aging portfolio and drive reduction of past due balances.
• Handle escalated or high value collection accounts directly.
• Negotiate payment plans and settlements with customers.
• Recommend accounts for third party collection agencies or legal action, and coordinate with counsel as needed.

Dispute and Deduction Resolution

• Investigate billing disputes, short payments, and deductions in partnership with Sales, Billing, and Operations.
• Ensure timely resolution and issuance of credits or adjustments.

Reporting and Analysis

• Track and report KPIs such as DSO, aging buckets, collection effectiveness, and bad debt.
• Prepare monthly reserve recommendations and account write off proposals for Finance leadership.
• Forecast cash collections to support cash flow planning.

Policy, Process, and Compliance

• Develop, maintain, and enforce credit and collections policies and procedures.
• Ensure compliance with applicable regulations, including the FDCPA where relevant, and internal controls.
• Support month end close, audits, and account reconciliations.
• Identify process improvements and leverage ERP or AR automation tools.

Qualifications

Skills and Personal Attributes

• Fanatical about customer success and tenacious at driving long-term customer value coupled with revenue growth and improved company profitability.
• Eager to contribute beyond a job description, and lead efforts to improve departmental metrics
• Willingness to take ownership, coupled with ability to make decisions and act, based on a balance of factual analysis, experience and intuition.
• Influence others by demonstrating professionalism, passion, enthusiasm and creating a collaborative environment.
• Excellent oral, written and interdepartmental communications skills.
• Well-organized, confident, energetic, and calm under pressure.
• Problem solving, analytical and process-oriented skills and mindset with attention to detail.
• Demonstrated personal desire for continuous learning and improvement.

Education and Experience

• Bachelor’s degree preferred
• 5-7 years of related overall experience
• 1-3 years of related supervisory experience
• Familiarity with state collection rules and enterprise financial systems
• Knowledge of high-level collection techniques

Benefits

• 401k with employer matching and Profit Sharing
• Medical, Dental, Vision, Life and Disability Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Other Voluntary Benefits:
  • Critical Illness and Accident Insurance
  • Pet Insurance
  • Bark – Parental controls to ensure online safety for kids
  • Norton LifeLock Identity Protection
  • Employee Discount Program