Credit Controller

About the Team The Credit Control team operates within the wider Order2Cash function, it is a dedicated and resilient team who balance the needs of the business with that of the customer through tact, self-confidence, and determination. Successful co-ordination of resources and effective management of stakeholders results in the team achieving their goals. Order2Cash is responsible for the customer journey from order to bill including Credit Management, Credit Control, Billing Operations, Cash Collection and Allocation, Treatment & Controls and Quality & Governance. About your Role The Credit Controller is ultimately responsible for collecting cash and reducing the exposure to bad debt against their own portfolio of accounts. They will build strong internal and external relationships and use excellent verbal and written communication skills whilst deploying the most effective collections strategies to manage the debt ledger to terms. By using a structured and analytical approach, adhering to the collections processes, and adopting a risk focus, the Controller will, through resilience and determination, contribute to team goals by achieving their own targets. Balancing the needs of the business with the customer experience you will contribute to the business’ Growth Strategy. Key Responsibilities B2B Credit Control Is accountable for a portfolio of accounts and uses excellent verbal and written communication skills to secure payment for wholesale services provided to our partners. Makes decisions in line with the credit policy, applicable regulations and credit control processes. Knows when to take action and when to escalate. Customer focused Will find out why the debt is open, gathers the right information to enable dispute resolution, and uses new or existing relationships to make sure a resolution is reached. Performance and target driven Is results driven and responsible for personal and team targets, and customer satisfaction. Is assertive and confident to protect the revenue of the business whilst balancing the needs of the customer and takes personal responsibility for quality, accuracy, and security. Works independently, consistently follows processes, takes ownership, and drives the outcome. Is structured and analytical, has an eye for detail and completes all tasks to a high level of accuracy. Stakeholder management Builds long lasting relationships with the Credit Control team and key stakeholders, such as, our partners, account managers, customer service and billing teams. Holds stakeholders to account with time bound actions. Risk Management Has an appetite for managing credit risk and understands how this data will impact prioritisation of the portfolio. Knows the difference between unwilling and unable to pay and takes the appropriate action. How we look after our employees Here are just some of the ways we recognise and reward our colleagues: Our brand new “PXC Flex” benefit has launched in January 2025 and includes Flex30, an additional 30 hours* of leave every year for you to use how you wish Our hybrid working policy offers you flexibility to work from home 40% of the time, with the other 60% connecting with your colleagues in one of our fantastic, accessible and collaborative office spaces A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus Free broadband for all employees plus gifts for major life events such as marriages and births Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash A range of inclusive employee networks to help integrate employees into life at PXC (* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee) A t PXC , we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.