Credit & Customer Experience Officer

Do you enjoy assisting customers and solving problems? Our Credit Control team is looking for a Credit & Customer Experience Officer to support customers with their accounts and payments. Making sure every interaction every interaction is a positive one while keeping accounts in good order.

What you’ll be doing

• Being the first point of contact for customers calling about their accounts

• Helping customers understand their balances and resolving billing and payment queries

• Agreeing workable payment solutions with customers and arranging the return of equipment where needed

• Working with other departments to resolve customer issues end to end

• Reviewing sales made by other departments to make sure they meet credit requirements

• Keeping customer records accurate and up to date

• Supporting the team’s back-office processes and controls

• Excellent spoken and written communication skills in Maltese and English

• A customer-first attitude, with patience and empathy in difficult conversations

• Strong problem-solving skills and the confidence to find solutions that work for both the customer and the business

• Good working knowledge of Microsoft Office, particularly Excel and Word

• Good organisational skills and attention to detail

• The ability to work independently and as part of a team, and to manage deadlines

• ‘O’ Level standard of education

• Experience in customer service, a contact centre or an accounts role is an advantage but not essential

What we offer

• A hybrid working arrangement that combines working from home with time in the office

• Full training to help you settle into the role, so you don’t need credit control experience to apply

• Private health insurance

• Free basement parking

• Melita benefits (Mobile plans, Wi-Fi and TV)