CRM Manager

CRM Manager – 12 Month FTC

• Job Title: CRM Manager – 12 Month FTC
• Salary: £45,000 - £55,000
• Location: London area (hybrid - 2 days in office)
• Sector: Consumer Services

Are you passionate about creating customer communications that deliver measurable results? This is an opportunity to join an ambitious, technology-led consumer business where CRM plays a vital role in customer engagement, retention and growth. With an established CRM programme to build on and opportunities to explore new approaches, you’ll have the scope to make a tangible impact during this 12-month contract.

Role Highlights

– Support the development and delivery of the wider CRM strategy, working closely with senior marketing leadership to turn business objectives into effective customer communications.

– Build and optimise automated, multi-channel customer journeys and complex workflows that improve engagement and encourage repeat purchases.

– Plan and deliver targeted campaigns across email, SMS and push notifications, ensuring customers receive relevant messages at the right time.

– Lead initiatives to improve returning customer performance, while supporting communications for newer product areas.

– Monitor campaign results, analyse performance against forecasts and provide clear weekly and monthly reporting to inform future activity.

You Will Need

– Extensive experience using customer engagement platforms to develop and deliver successful CRM strategies and campaigns.

– Hands-on experience building email, SMS and push notification campaigns, ideally using Braze.

– Confident data analysis and reporting skills, including experience with Google Analytics, Power BI or similar tools.

Apply today to bring your CRM expertise to a business focused on making customer experiences simpler and more effective.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Due to a high number of applicants, we are only able to respond to successful candidates.