CRM (Zoho) Specialist - PERMANENT Work from home - AU Morning shift

Job Description This is a remote position. JOB TITLE: CRM (Zoho) Specialist/Analyst SHIFT: FULL TIME; 40 hours a week RATE: 50k per month Job Summary We are seeking a highly skilled Zoho One Specialist / Administrator to manage, optimize, and scale our Zoho One ecosystem , with Zoho CRM as the core system. This role is responsible for system administration, CRM hygiene , automation using Deluge, cross-app integrations, and ensuring data consistency across all Zoho applications. The ideal candidate has hands-on experience managing multiple Zoho One apps , building end-to-end workflows, and maintaining clean, reliable data across the entire platform. Key Responsibilities Zoho One Platform Ownership Serve as the primary owner and administrator of the Zoho One environment Manage users, roles, permissions, and access across all Zoho One applications Ensure proper configuration, security, and scalability of the Zoho One ecosystem Act as the go-to subject matter expert for all Zoho-related systems Zoho CRM Administration Administer and customize Zoho CRM modules (Leads, Contacts, Accounts, Deals, custom modules, etc.) Create and manage custom fields, layouts, workflows, blueprints, and validation rules Align CRM architecture with sales, marketing, and operations processes Ensure CRM configurations follow Zoho and industry best practices CRM Hygiene & Data Governance Own and enforce CRM hygiene standards across Zoho CRM and connected Zoho apps Ensure data accuracy, completeness, consistency, and proper field usage Design validation rules and mandatory fields to prevent poor data entry Identify, merge, and resolve duplicate or outdated records Monitor and correct data sync issues between Zoho CRM and other Zoho One apps Establish and document data governance rules, naming conventions, and data standards Conduct regular CRM audits and ongoing data clean-up activities Automation & Deluge Development · Build end-to-end automations across Zoho One using: o Workflows o Blueprints o Schedules o Custom functions · Write and maintain Deluge scripts for: o Data validation and enrichment o Cross-app automation o API-based integrations o Custom business logic · Optimize automations for performance, reliability, and scalability Zoho One App Integrations · Design and maintain integrations between Zoho CRM and other Zoho One apps, including but not limited to: o Zoho Books o Zoho Desk o Zoho Campaigns o Zoho Forms o Zoho Sign o Zoho Analytics o Zoho Flow o Zoho People (if applicable) · Ensure seamless data flow and lifecycle management across apps · Troubleshoot sync issues, automation failures, and data mismatches External Integrations & APIs Integrate Zoho One with third-party tools (payment gateways, telephony, marketing platforms, document tools, etc.) Work with REST APIs, webhooks, OAuth authentication, and JSON payloads Use Zoho Flow and/or custom API integrations where appropriate Monitor and maintain integration reliability and data integrity Reporting, Analytics & Insights Build dashboards and reports in Zoho CRM and Zoho Analytics Ensure reports are based on clean, accurate, and well-governed data Support leadership with operational, sales, and performance insights Support, Adoption & Continuous Improvement Provide ongoing support and troubleshooting for Zoho One users Partner with stakeholders to gather requirements and translate them into system solutions Drive Zoho One adoption through best practices, documentation, and user guidance Proactively recommend improvements to workflows, automations, and system design Maintain documentation for configurations, automations, and data standards Required Skills & Qualifications · Proven experience as a Zoho One Administrator or Specialist · Strong hands-on experience with Zoho CRM and multiple Zoho One applications o Advanced knowledge of Deluge scripting o Strong understanding of CRM hygiene, data governance, and system integrity o Experience with Zoho APIs, webhooks, and cross-app integrations o Ability to manage complex automations across multiple Zoho apps o Strong analytical, troubleshooting, and documentation skills Nice to Have (Preferred) Experience with Zoho Flow , Zoho Analytics , and advanced CRM blueprints Experience with external automation tools (Zapier, Make, n8n) Experience in Sales Ops, RevOps, Marketing Ops, or Operations Zoho certifications (Zoho One, CRM, Deluge) Requirements Qualifications: Minimum of 3 years of experience managing and configuring Zoho CRM . Strong understanding of CRM workflows, automation, and customization . Experience integrating Zoho with other platforms using APIs and third-party tools . Familiarity with Zoho One and other modules is a plus. Strong analytical and problem-solving skills. Excellent communication and training skills. Ability to work independently and collaboratively in a fast-paced environment. Benefits Perks & Benefits: ✅ Permanent Work from Home – Enjoy the flexibility of remote work! ✅ Australian Morning Shift – Work a stable and structured schedule. ✅ Fun and Engaging Culture – Be part of a supportive and exciting team. ✅ HMO on Your First Year of Tenure – Prioritizing your health and well-being. If you're passionate about leveraging Zoho CRM to streamline business processes and enhance team productivity, we’d love to hear from you! Apply now and be part of our growing team!