Cruise Travel Expert

Cruise Travel Expert We have a fantastic opportunity to join our Award Winning Cruise Sales team. As one of our Cruise Sales Consultants you will offer a broad range of ocean cruises from package holidays Role Purpose As a cruise travel expert you will be responsible for ensuring each customer's journey is seamless, from the first phone call or email to when they depart using your extensive knowledge of cruise lines and destinations. You will be part of an energetic and positive team. We’re after people with drive, enthusiasm and flexibility because that’s what our customers expect these days. We want enthusiastic, innovative and passionate people. Key Responsibilities: By using your expertise you will maximise sales through the selling of cruise holiday products, ancillaries and spot opportunities to upsell, whilst executing accuracy and diligence Ability to Switch sell products where needed whilst at the same time taking into account customer needs and desires. Ensuring all forms of contact - such as phone calls and emails are handled quickly but met with a consistent level of service and meets company standards. Responsible for completing all required administrative tasks to set guidelines. You will be accountable for meeting and exceeding personal sales targets and KPIs You will build valuable relationships with your customers, ensuring your tone of voice, language and contact are in line with our brand guidelines. Take ownership of customer experience whilst delivering a high level of customer service Actively working with the business to share recommendations for change based on customer feedback. Effectively resolve customer complaints where needed Skills and Experience: Strong negotiation skills Target driven mindset with history of meeting and exceeding KPI’s. Experience of handling customer enquiries, calls and emails professionally. Good Standard of IT skills including but not limiting to Word, Excel, GDocs Behavioural Role Fit: A real passion for travel and customer service A confident communicator written and spoken with proven persuasive and influencing skills. Ability to really listen to the customer, quickly identify their needs and make sound recommendations. Drive for results, commitment, loyalty and service excellence to brand and customers Have a positive and hard working mentality and enjoy working as part of a team. Thrives in a sales environment, working under pressure, is self motivated to achieve performance targets. Excellent attention to detail and understands the impact of errors on the business and customers. An expert in areas they have visited and can share that knowledge with our customers and colleagues. Excellent numeracy skills First-rate organisational skills Flexibility is key to the success of this role. The ability to adapt to different people, customers, challenges and ways of working. Role Key Performance Indicators: Conversion Base Margin Margin per booking Transactions per hour quality and % of error free work attendance and adherence Customer Satisfaction Why Join Iglu? Iglu.com is the UK’s largest specialist ski and cruise travel agency, we pride ourselves on our first-hand knowledge of the unique packages and holiday experiences we offer. Hybrid and Remote working options, you must be based in the UK Discounted travel offers for family and friends Gym discounts at all major chains across the UK Mental Health and Wellbeing Support Electric Vehicle Scheme 24/7 Online GP Service Life Assurance for all Help shape the culture of Iglu by getting involved in our Charity or Social Committee Bi-annual Company Get Togethers Working Hours: 37.5 hours over 5 days if applying for full time hours. Shift pattern between the hours of 9am and 10pm Monday to Friday, 9am - 9pm on Saturday and 10am - 9pm on Sunday/ You will be expected to work 5 out of 8 weekend days. Start date for this role is 19th Oct 2026 Department Cruise Sales Locations Homeworking Remote status Fully Remote Why join Iglu.com? We might be online, but we're real people who want to make a real impact and work together to create the best experiences for our customers. We've grown a lot and have now created a diverse, flexible, rewarding environment that strives to let everyone be the best version of themselves. Our social calendar and regular educational trips mean that it is not all hard work. The social committee also allow us to give back to some great causes and initiatives. Plenty of reasons to enjoy life at Iglu.com. About Iglu.com Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams. Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support. Recent Accolades: Travel Weekly Agent Achievement Awards 2025 Winner: Cruise Agency of the Year (Large Agency) Winner: Online/Call Centre Agency of the Year Wave Awards 2025 Winner: Best Online Agent Highly Commended: Best Specialist Cruise Agent UK Cruise Awards 2026 (Carnival UK) Winner: Outstanding Contribution (Princess Cruises) Winner: Outstanding Contribution (Holland America Line) Winner: Outstanding Contribution (Cunard) Celebrity Cruises Travel Agent Appreciation Awards 2025 Winner: Above and Beyond Award