CSM

Client Success Manager Company Overview It is a specialist Reddit marketing agency that helps brands drive visibility, conversions, and reputation on Reddit through managed campaigns and community-focused placements. The team combines platform expertise, data-driven strategy, and hands-on campaign execution to deliver measurable ROI for advertisers who want to reach Reddit's highly engaged audiences. The culture values clear communication, operational discipline, and a results-first approach. Mission We're hiring a Client Success Manager to minimize churn and maximize client lifetime value by making sure every client sees clear, ongoing ROI from their Reddit campaigns. Day-to-day you'll manage approximately 15 client accounts per month, run smooth onboarding, lead ROI review calls that prove results, keep clients informed via Slack and a live dashboard, and turn satisfied customers into reviews, video testimonials, referrals, and upsells. You'll be the primary client-facing owner responsible for retention, data-to-story reporting, and proactive client engagement. If you enjoy client-facing communication, data-to-story work, and owning projects end-to-end — you'll feel right at home. Key Responsibilities Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence. Run Week-1 strategy calls for every new client via Calendly/Zoom: confirm goals, CAC target, and ideal customer. Review competitors on Reddit and build/sign-off on a high-intent subreddit and keyword map. Set up shared Slack channels and the live Google Sheets dashboard for each client. Walk clients through content-approval workflows and collect brand voice and guidelines. Set expectations on timeline and performance (early traction 2–4 weeks; strong ROI by weeks 8–12; sub-2% removal rate). Confirm client package, quarterly billing, and book the first ROI review call; follow up by email/Slack if not booked within 3 days. Lead ROI review calls (month 2–3 of each quarter): present dashboard results (rankings, clicks, conversions, revenue) and tie outcomes back to CAC and goals. Surface reputation and visibility wins, address concerns proactively to prevent churn, and confirm renewals. Identify and present upsell opportunities (tier upgrades, buyer-intent placements, post/comment removal, subreddit growth, extra languages). Request and capture reviews, video testimonials, and referrals during review calls and ongoing communications. Maintain real-time transparency: post proactive Slack updates, send client recaps, and keep the Google Sheets dashboard current. Monitor client health; identify and re-engage quiet or at-risk clients early. Daily: post a Slack update on your work and complete an EOD recap form. Weekly: submit a report on quarterly revenue/retention, active clients, churn rate, upsell revenue, and reviews/testimonials collected. Attend at least one team meeting via Zoom weekly. Maintain reliable availability during US/EU client overlap hours and keep a presentable video setup for calls. Track and help maximize bonus outcomes (verified reviews, video testimonials, churn targets, review-call coverage, and upsell commission). Qualifications Years of Experience: 3+ years CRM Tool: Not required Softwares: Slack, Google Sheets (live dashboard), Zoom, Calendly, Trustpilot/G2 (reviews) Industry Knowledge Required: A solid background in marketing is required. Experience in Search Engine Optimization (SEO) and AISEO utilizing Reddit is highly preferable. Deep understanding of Reddit marketing, digital advertising, and community marketing. Specific Gender: No preference Skills & Competencies Excellent client-facing communication and relationship-building skills in English Data-to-story fluency: ability to translate metrics (rankings, clicks, conversions, revenue) into clear narratives tied to CAC and goals Proactive problem solving and ability to catch and re-engage at-risk clients Operational discipline, self-management, and reliable follow-through Attention to detail and strong organizational skills for reporting and admin Comfortable asking for reviews, testimonials, referrals, and identifying upsell opportunities Basic analytics literacy and comfort working with dashboards and spreadsheets Technical Requirements Own PC or laptop Reliable internet connection (wired connection recommended) Noise-cancelling headset and a quiet, professional workspace Presentable video setup for client calls Availability during US/EU business hours (core overlap with client base) Position Description Working Hours: 8 hours, from 4 PM till 12 AM Beirut Time Working Days: 5 days a week Days Off: Saturday and Sunday Work Location: Fully-remote, you can work from anywhere PTO (Paid Time Off): You may request time off anytime with advanced notice and Lebanese official national holidays. Salary Range: $2,000 - $2,200