Customer Care Advocate- January Training Class ( AL, GA, KY, NC, SC, TX, & Southern Virginia)

Customer Care Advocate – January 20, 2027 Training ClassFull-Time Remote Inbound Benefits Support RepresentativeCompany-Issued Computer Equipment | Paid Training | Competitive Benefits

About the Opportunity:

Veteran Government Services (VGS) is seeking experienced customer service and contact center professionals to join our upcoming January 20, 2027, new-hire training class. This is a full-time, remote opportunity supporting TRICARE beneficiaries by providing accurate information, answering benefits-related questions, resolving concerns, and delivering exceptional customer service to military members and their families. At VGS, we believe meaningful work begins with a commitment to service. We are looking for dependable, motivated professionals who take pride in helping others and are interested in building a long-term career.VGS will provide company-issued computer equipment required to perform the position. Candidates are responsible for maintaining a suitable home-office environment and meeting applicable internet connectivity requirements.

Why Join VGS?

• 100% remote position — work from the comfort of your home.
• Company-provided computer equipment — employees are not required to supply their own computers.
• Full-time, long-term employment — not seasonal or temporary work.
• Eight weeks of paid training to prepare you for success.
• Competitive compensation and employee benefits.
• Opportunities for professional development and career advancement.
• Meaningful work supporting TRICARE beneficiaries, military members, and their families.
• A service-driven organization committed to professionalism, accountability, and excellence.

Eligibility Requirements — Non-Negotiable. To be considered, applicants must meet all of the following requirements:

• Must be a U.S. citizen.
• Must reside in Alabama, Georgia, Kentucky, North Carolina, Oklahoma, South Carolina, Texas, or Southern Virginia.
• Must have a minimum of two years of customer service experience; previous call center experience is strongly preferred.
• Must have a high school diploma or equivalent.
• Must successfully complete all required pre-employment screening, including a drug test, background check, and applicable U.S. government security clearance requirements.
• Must successfully complete the required eight-week paid training program.
• Must demonstrate reliable attendance, punctuality, and dependability.
• Must have a wired, high-speed internet connection that meets company requirements.
• Must maintain a quiet, professional, and distraction-free home workspace.
• Must be able to participate fully in virtual training, including required camera use and interactive activities.

Preferred Candidates:

Veterans, retired military personnel, military spouses, and caregivers with customer service or contact center experience are strongly encouraged to apply.VGS welcomes qualified candidates who demonstrate a commitment to serving others, professionalism, and accountability.

Training Information:

Training Class Start Date: January 20, 2027

New hires must successfully complete an eight-week paid training program designed to prepare them to support TRICARE beneficiaries.Training Schedule:

• Monday through Friday
• 8:30 AM – 5:00 PM Eastern Time
• Full-time attendance required
• Camera participation required throughout training as directed
• Active engagement and participation in training activities

Training is structured, and attendance expectations are strictly enforced. Candidates should make arrangements for childcare, appointments, transportation needs, and other personal responsibilities before the start of training. Personal appointments and outside obligations must not interfere with scheduled training hours.

Compensation: VGS offers competitive compensation with opportunities for additional earnings based on applicable program requirements. Eligible employees may qualify for additional performance-based compensation of up to $1.00 per hour worked, subject to program requirements and performance standards. Employees transition to the applicable production pay rate upon successful completion of training and assignment to production.

Employee Benefits: VGS offers a competitive benefits package to eligible employees, including:

• 11 paid holidays
• Paid time off (PTO)
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability coverage
• Long-term disability coverage
• Term life insurance
• 401(k) retirement plan
• Flexible Spending Account (FSA)

Employees become eligible for benefits after 60 days of employment, subject to applicable plan terms, eligibility requirements, and company policies

Company-Provided Equipment & Remote Work Requirements:

VGS will provide the company-issued computer equipment necessary to perform the position. Applicants are not required to purchase or provide their own computers for training or production. Employees are responsible for maintaining a professional home-office environment and reliable internet connectivity.

Internet Requirements

• Minimum 100 Mbps download / 20 Mbps upload.
• A direct, wired Ethernet connection to the modem or router.
• Reliable internet service capable of supporting required company systems, voice communications, and virtual training.
• A modem or router with an available Ethernet port.

Internet Connections Not Permitted. The following connections are not permitted:

• Wi-Fi as the primary connection
• Wi-Fi extenders
• Satellite internet, including Starlink
• Mobile internet
• Mobile hotspots
• Cellular-based internet services
• Unauthorized VPN connections

A wired Ethernet connection is mandatory. Home-Office Requirements: Employees must maintain:

• A quiet, dedicated workspace free from distractions.
• A professional environment suitable for handling confidential customer information.
• Reliable internet connectivity throughout scheduled work hours.
• A workspace that allows employees to participate in virtual training and perform assigned duties without interruption.

Requirements for Success: Successful candidates should demonstrate:

• A minimum typing speed of 35 words per minute.
• Proficiency with Windows and common computer applications.
• Strong verbal and written communication skills.
• Excellent customer service and active listening skills.
• The ability to navigate multiple systems while assisting customers.
• Professionalism and empathy when handling difficult or sensitive conversations.
• Strong organizational and time-management skills.
• The ability to learn new systems, procedures, and government program requirements.
• The ability to connect to the client environment within five minutes.
• Reliable attendance and adherence to scheduled work hours.
• The ability to lift up to 35 pounds of computer equipment when necessary.
• The ability to work independently while contributing to a team-oriented environment.
• A genuine commitment to supporting military members, Veterans, and their families.

Desired Skills: Ideal candidates will possess:

• Previous inbound call center or benefits support experience.
• Strong conflict resolution and de-escalation skills.
• Excellent problem-solving and critical-thinking abilities.
• Attention to detail and accuracy when documenting customer interactions.
• Adaptability in a structured, performance-driven environment.
• Integrity, accountability, and sound judgment.
• A customer-first mindset with a commitment to delivering exceptional service.

Pre-Employment Screening & Government Background Requirements. Due to the nature of the services provided, selected candidates must successfully complete all required pre-employment and federal background screening procedures. These may include:

• Pre-employment drug screening
• Employment background screening
• Verification of U.S. citizenship
• Fingerprinting
• Completion of required federal background investigation documents
• Applicable National Background Investigation Services (NBIS) requirements
• Required identity verification and credentialing procedures

Candidates must respond promptly to requests for information and complete all assigned onboarding and security-related tasks within established deadlines. Failure to complete required screening or onboarding tasks may result in removal from consideration for the January 20, 2027 training class.

How to Apply: Applications are now being accepted for the January 20, 2027,

Qualification

Customer Care Advocate training class.
To be considered, applicants must:

1. Complete the online employment application in its entirety.
2. Answer all required application questions.
3. Upload a current, professional resume.
4. Provide the required internet speed test information or screenshot.
5. Confirm their ability to meet the remote-work, training, and attendance requirements.

Applicants are no longer required to submit personal computer specifications or screenshots of their computer equipment. Only completed applications that meet the position's minimum qualifications will move forward in the selection process. About Veteran Government Services: Founded in 2008, Veteran Government Services (VGS) is a certified Service-Disabled Veteran and Minority-Owned company that began as an information technology organization. Since its founding, VGS has expanded its services to provide veteran-centric customer engagement solutions supporting commercial and government clients. We proudly employ Veterans, military spouses, caregivers, and dedicated customer service professionals who share our commitment to service. Our team supports customer interactions across multiple communication channels, including inbound calls, email, chat, and web-based services. At VGS, our mission is rooted in delivering exceptional customer experiences through professionalism, accountability, integrity, and a genuine commitment to the communities we serve. Built on a History of Service.

Apply Today — January 20, 2027 Training Class

Are you ready to take the next step in your career while making a meaningful difference? Join Veteran Government Services as a Customer Care Advocate and help support the military community from the comfort of your home.

Next Training Class Begins: Wednesday, January 20, 2027

Full-Time | Remote | Paid Training | Company-Provided Equipment

Complete your application today and take the first step toward a rewarding career with VGS. Only fully completed applications will be reviewed. While in training, you are paid a flat rate. After completing the training, the pay increases. After 60 days of employment, you are eligible for benefits: medical, dental, vision, FSA, 401K, and paid time off. If you already have medical benefits you want to keep, you can allocate your benefit dollars elsewhere.

• Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict.
• An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits is a requirement.
• Customer service experience is desired - Call center experience is ideal.
• Predictable and reliable attendance.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Be a team player.
• Ability to pass a drug screen and background check.
• Ability to attend and successfully complete the 8-week paid required training.
• Have a minimum of a High school diploma or equivalent.
• Be a U.S. Citizen and reside in the States of Alabama, Georgia, Kentucky, North Carolina, New Mexico, Oklahoma, South Carolina, or Texas for this role.
• Handy with MS Windows and other computer applications.
• Have your own computer and monitor with accessibility to wired high-speed DSL or Cable modem for a home office (Satellite internet service, MOBILE Internet, or Hotspots not allowed for this role);