Customer Care Associate

Customer Care Associate 👋 About Lizy LIZY is revolutionizing the €70 billion European car leasing industry—one of the last giants yet to be disrupted. Traditional leasing is slow, confusing, and overpriced. We’re changing that. At LIZY, we believe leasing a car should be as seamless as buying a toaster on Amazon—with the premium touch of a Four Seasons experience. Since launching in 2019, we've been on an unstoppable growth journey, driven by bold ambition and relentless innovation. Our vision? To become the #1 digital car leasing platform in Europe. Customers love us: over 250 glowing reviews and an average rating of 4.7 stars say it all. Headquartered in Brussels, we’ve already expanded into Paris and Amsterdam—and we’re just getting started. Backed by over €40 million in funding and powered by a dream team of top talent from Google, McKinsey, Bain, Deloitte, Cowboy, Teamleader, and more, we’re building the future of car leasing. LIZY values 🥳 Fun (Have it): Enjoy the ride - life is short. 🎁 Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent. 🏋 Personal Growth (Master it): Never stop learning and improving. 🔥 Wow (Deliver it): Actually make our customers say "WOW". 🏋️‍♂️ Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do The Position LIZY is looking for a Customer Care associate to join our team. Lizy prides itself on best-in-industry customer care, you are the cornerstone of this promise. You are the first point of contact for our customers and help them throughout their issues, search for timeline and customer focused solutions and ensure we keep our happy customers happy. You take ownership of our care processes, drive improvements, and work on automations where possible. Ownership is at the heart of Lizy, and so is it at your job where you have a lot of freedom to improve the way we do things at Lizy. Our customers spend a long time with us, customer relationship management is therefore crucial. You’ll build up relationships with our customers and go beyond just solving the issue, but thinking along with our customers to improve our value offering. We work with a lot of external parties as well as internal departments, stakeholder management and collaboration with those parties is essential. Together you work to improve our services. We can always do better, that is the principle we work with. 🙍‍🙋‍♂️About you Experience: You have 2-5 years of experience as a top performer for a leading digital company (scale-up) in a care related role. Customer focused mindset: You go the extra mile to put a smile on the face of our customers. You truly care about the experience our customers have. Driving improvements: You feel the pain of our customers when something goes wrong, and have the ability to translate those issues into improvement plans. Stakeholder management: You’ll work with many different teams in the company as well as external parties. Working together with them to improve our Lizy is what you like. Hands-on and ambitious: You are not afraid to get your hands dirty and carry big loads of work, go beyond your own domain. Automation and standardization: You always think of ways to optimize and automate processes and your work. Growth Mindset: You’re always keen to learn new things, share your knowledge, adapt to change, and learn from past experiences. This is just your first step at Lizy, you can grow here if you want! Work ethic: you have a strong professional pride in your work and ensure you always deliver, no matter what. You have a high degree of ownership. Fluent in French, Dutch and English. You thrive and remain calm in a dynamic fast-paced and changing environment. Everybody makes mistakes. So will you! That’s not an issue, as long as you learn & we continue to move forward. Nice to have: passion for cars. 🤩 Perks and Benefits At LIZY, we know that building a winning business starts with building an incredible team. That’s why we go the extra mile to make sure our people are supported, empowered, and inspired—every single day. Here’s what you can expect when you join us: 🚗 Competitive & Optimized Package: We offer an attractive compensation package that includes a well-structured fixed salary and a lot of other benefits 🚗 Flexible Mobility Budget: Need a car? Great. Prefer other mobility options? We’ve got you covered. You choose what fits your lifestyle best. 🏢 Cool Offices in the Heart of Brussels: Expect a vibrant atmosphere, awesome colleagues, specialty coffee, premium tea, and lunch paid by the company every Wednesday. ☀️ Flexible Work, Your Way: You can work remotely up to 2 days a week. 💻 Top-Tier Tools: We equip you with the best: MacBook, external monitor, iPhone, and anything else you need to do your best work. 📈 Stock Options: When LIZY wins, so do you. We believe in sharing success. 🎉 A Culture That Actually Cares: Expect positivity, transparency, and support—because we believe great things happen when people feel good at work. We care about each other and we show it—through weekly team lunches, monthly All Hands meetings with cake and drinks, and fun team-building events throughout the year. LIZY is more than just a workplace—it’s a place where people grow, thrive, and enjoy the ride. Ready to join us? Department Customer Success Role Customer Success Associate Locations Brussels Remote status Hybrid About LIZY Our focus is to enable SMEs and independents to concentrate on what really matters. We put all our efforts to ensure that ordering a car through LIZY is as easy as ordering a toaster on Amazon! Founded in 2019 Co-workers 60