Customer Care Representative

Job Description This is a remote position. About the Company Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey. About the Role Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination. The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish. Key Responsibilities Patient Support & Communication Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner Provide compassionate and accurate assistance regarding services, appointments, and patient questions Ensure every patient interaction reflects empathy, professionalism, and care Follow up with patients to ensure a smooth and positive experience Appointment Coordination & Administrative Support Schedule and confirm appointments accurately Coordinate patient intake, follow-ups, and internal communication with medical teams Maintain organized and accurate patient records in CRM/EMR systems Support administrative workflows and operational tasks as needed Customer Experience & Problem Resolution Address patient concerns calmly and efficiently Escalate complex issues appropriately while maintaining excellent service standards Help improve processes and patient satisfaction through proactive communication Maintain confidentiality and professionalism when handling sensitive information Requirements 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments Excellent English communication skills (written and verbal) Strong organizational and multitasking abilities Comfortable using CRM systems, scheduling platforms, and digital communication tools High attention to detail and follow-through Ability to remain calm, empathetic, and solution-oriented in fast-paced situations Stable work history and interest in long-term career growth Preferred Qualifications Experience supporting U.S.-based healthcare organizations Familiarity with HIPAA and patient confidentiality standards Experience in remote customer support environments Benefits Salary: $1,000-$1,250/Monthly 100% Remote from anywhere in LATAM.