Customer Care Specialist

The Customer Care Specialist is responsible for delivering exceptional service experiences across all customer touchpoints. This role serves as the primary liaison between customers and the organization, resolving inquiries, troubleshooting issues, and building lasting relationships that drive customer loyalty and retention. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media channels. Diagnose and resolve customer complaints, escalating complex issues to appropriate teams when necessary. Maintain accurate and detailed records of customer interactions in the CRM system. Process orders, returns, refunds, and account changes in accordance with company policies. Proactively follow up with customers to ensure satisfactory resolution of issues. Identify patterns in customer feedback and communicate insights to product and operations teams. Meet or exceed individual KPIs including CSAT scores, first-call resolution rate, and average handle time. Support onboarding of new customers and guide them through product or service features. Collaborate with cross-functional teams to improve processes and the overall customer experience. Preferred Qualifications Multilingual proficiency (additional languages a plus), English is must to have. Familiarity with helpdesk ticketing systems and knowledge base tools. Previous experience working in a high-volume contact center environment. What We Offer Competitive salary and performance-based bonuses. Paid time off, holidays, and wellness days. Ongoing training, professional development, and career advancement opportunities. A collaborative, inclusive, and supportive work culture. Let’s create a cleaner future together Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future. Are you ready to make a change for a cleaner future ? About Nilfisk Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact. We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age. Job applicant FAQ Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants .