Customer Service

EVA Equity Partners acquires enterprise software companies and transforms them into AI-native, profitable, and scalable businesses. We drive accelerated, sustainable growth through a proprietary operating model, refined over 40+ acquisitions and two decades of operational experience, now powered by EVA OS, our patented agentic AI platform. We are committed to innovation, customer success, and building world-class products that deliver measurable business outcomes.

Why Join EVA?

We offer high ownership, flexibility, and impact in a fast-moving environment; the opportunity to work across multiple products, industries, and technologies; growth pathways across engineering, product, operations, and leadership; and a competitive salary with a flexible remote work environment.

Role Overview

We're seeking a Customer Evangelist to join our dynamic Customer Success team. This role owns the full customer commercial relationship, building executive relationships, governing success plan execution across a portfolio, and driving renewals and upsells.

What You Will Do

Own renewal outcomes by managing the commercial relationship, leading renewal conversations, and handling negotiations and legal processes, grounded in clearly demonstrated customer value. Drive upsell and cross-sell by identifying target business outcomes, building and executing success plans, and converting proven value into expansion opportunities. Run structured customer success engagements such as QBRs, success reviews, and executive check-ins focused on tracking progress and realized value. Identify and qualify sales opportunities, partnering with Sales to progress and close where appropriate. Define, manage, and govern customer success plans with measurable success criteria. Act as the voice of the customer internally, driving alignment across Product, Support, and broader teams. Educate and enable customers to proactively engage with programs and resources that accelerate time-to-value. Own a portfolio of accounts end-to-end, balancing strategic engagement and scale.

Required Skills

What You Bring

Proven ability to build executive-level relationships and align with sponsors around measurable business outcomes. Demonstrated success in a value-led commercial model, including defining target outcomes and converting realized value into renewals, upsell, and cross-sell. Strong track record of owning and closing renewals and expansion opportunities, including leading negotiations and navigating procurement and legal processes. Deep experience applying value selling methodologies to drive both retention and growth. Ability to translate customer goals into structured success plans with clear milestones and KPIs. Skilled at running outcome-driven customer engagements. Strong account ownership mindset with the ability to prioritize and scale across a portfolio. Proven ability to mobilize cross-functional teams to deliver on customer commitments. Comfortable managing the full commercial lifecycle, including renewal execution, contract management, and negotiation. Customer-first mindset with a bias toward delivering measurable value before initiating commercial conversations. Experience running structured success and reference calls.

Nice to Have

Background working with global remote teams. Exposure to high growth or transformation environments. Experience handling fast pace and ambiguous environments.