Customer Experience Advisor - German

ABOUT THE ROLE Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers. As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow. YOU WILL BE RESPONSIBLE FOR: Clear and concise communication to our customers via live chat, email and phone. Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures. Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones. OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: An ability to work independently while contributing to the wider team and our culture Language: Supporting the German market means you need to be fluent in both writing and speaking in German. Fluent in English Enthusiasm and be a self-motivated team player Excellent oral and written communication skills Strong organisational and time management abilities Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience WHO WE ARE At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. BENEFITS Hybrid work policy 4 weeks of Workation (T&C apply) Well-being allowance to support your active lifestyle Private health insurance Discounts across a range of retailers, gyms, bars & restaurants We offer an employee assistance program that can provide help and guidance during challenging moments. JOIN US! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar! As our company working language is English, we’d like to see your CV in English, please