Customer Experience Specialist (24/7 Shift Team) - Vietnam

Customer Experience Specialist (24/7 Shift Team) - Vietnam Apply now Are you ready to shape the future of customer experience for the world’s most dynamic brands? Join Camphouse as a Customer Experience Specialist based in Vietnam. We are building a brand-new, dedicated team of 4 specialists to provide seamless, round-the-clock support to our global markets. Working remote from Vietnam, you will be part of a rolling shift schedule ensuring 24/7 coverage, while remaining fully integrated into our global engine. About Camphouse Camphouse is a centralized media operations platform designed for the complexity of modern marketing. We replace fragmented spreadsheets with a single system for planning, execution, and AI-ready insights. Trusted by global brands and agencies, we empower teams to work faster and smarter across borders. The Role: Your Mission You enjoy solving problems and take pride in keeping things clear, consistent, and useful for both customers and teammates. As part of our new 4-person shift team in Vietnam, you will deliver first-line support across global time zones, ensuring we meet our SLAs. When you are not handling active tickets, you will help build out our AI-optimized knowledge base, chatbot configuration, and academy course content. What You’ll Do 24/7 Global Support: Work as part of a 4-person rotation covering daytime, evening, and night shifts to ensure our global clients always have support when they need it. Ticket Management: Receive, acknowledge, and log user requests in Intercom, ClickUp, and ServiceNow. Reproduce issues, capture logs, and scope problems for our internal Product and Agile teams. Knowledge & AI Optimization: Contribute to help center articles written in plain language and optimized for AI-powered search. Assist with chatbot configuration to improve our AI support tools. Academy & Content Creation: Support the development of academy course content, including scripting, recording, and basic video editing for learning modules. Process & Handovers: Maintain flawless communication and structured handovers between shifts to ensure no customer request drops between the cracks. Who You Are We are looking for a highly organized, process-driven individual who is comfortable managing multiple priorities and thrives in a structured, shift-based remote environment. Requirements: Shift Flexibility: Fully comfortable and enthusiastic about working a rotating schedule (day, evening, night). Needless to say, all scheduling strictly adheres to local labor laws, ensuring healthy rest periods and fair compensation. Experience: Strong hands-on support experience, ideally handling customers across global or international markets. Tech & Helpdesk Savvy: Familiarity with support platforms (e.g., Intercom, Zendesk, ServiceNow) and comfort using AI tools (e.g., ChatGPT, Claude) to improve efficiency. Communication: Exceptional written and verbal communication skills in English, with experience writing clear, helpful content for end users. Preferred Qualifications: Experience with video creation/editing tools (e.g., Loom, Descript) and LMS platforms (especially LearnWorlds). Familiarity with project management tools like ClickUp and Jira. Full professional fluency in English. Additional language skills are highly welcome! What We Offer At Camphouse, we offer the chance to be part of a fast-growing, innovation-led Swedish tech company where your contribution truly matters. You will have the unique opportunity to manage high-profile global clients and see the direct impact of your work on their digital transformation journey. We pride ourselves on a culture of autonomy and flexibility, allowing you to excel in a remote setup while remaining deeply integrated into our global team. We ensure our shift setups are sustainable, healthy, and fully compliant with labor regulations. Joining us means stepping into an international, collaborative environment where professional growth and personal impact go hand in hand. 📍 Location: Vietnam (Hybrid) 🕒 Contract: Permanent, Full-time (Rotating Shift Schedule) 👉 Are you one of our 4 new Customer Experience superstars in Vietnam? Apply now! Business area Customer Success Locations Vietnam Remote status Hybrid About Camphouse Media management software for marketing professionals With Camphouse, the world’s leading brands and agencies get a comprehensive overview of all their marketing activities. The all-in-one tool to visualise results, optimise campaigns and make better business decisions driven by data Founded in 2014 Co-workers 70+