Customer Implementation Specialist (OR Nurse)

Customer Implementation Specialist (OR Nurse) About Incision Operating rooms are under pressure. Staffing shortages, increasing procedural complexity, and growing demand for care make it harder than ever for hospitals to keep perioperative teams prepared and supported. At Incision, we help hospitals improve how perioperative teams access knowledge, learn, and perform. Incision Assist helps surgical teams work with greater confidence and consistency by providing instant access to the information they need before and during procedures. Through MySPD and Academy, we support sterile processing and perioperative professionals with practical, accredited education that strengthens knowledge and performance across the surgical pathway. Today, hospitals in more than 20 countries use Incision to onboard staff faster, preserve critical knowledge, strengthen team collaboration, and improve operational performance. Working at Incision Impact & Quality : We strive for innovation and excellence in everything we do. Learning & Growing: We share knowledge, learn from one another, and continuously develop ourselves. Collaboration: We work together, support each other, and celebrate our successes as one team. Your role As Customer Implementation Specialist, you will Implement Incision's solutions in hospitals by training users, supporting customers, and ensuring successful adoption of the Incision Assist app. Your most important objective will be: Implement and guide the rollout of Incision's solutions in operating rooms. - Collaborate with customers to understand their needs and translate them into practical applications in our products, particularly the Incision Assist app. - Provide training and support to surgical assistants, surgeons, and other medical staff in using our technology. - Create medical content and review protocols for the app, ensuring they meet customer requirements. - Continuously work on improving customer satisfaction and implementation processes. - Travel to various locations worldwide for installations, training, and support. - Collaborate with other departments within Incision to further develop the app and our products. Success in this role means deliver successful implementations, achieve high customer satisfaction, continuously improve the product through customer feedback, and demonstrate leadership potential. What you'll bring +2 years of experience as a surgical assistant/scrubnurse/OR nurse. Fluent in English, both spoken and written. Tech-savvy and comfortable with computers and software. Experience with digital programs and a strong understanding of medical technology. Strong customer-oriented mindset, teamwork skills, and problem-solving abilities. You enjoy understanding customer needs and can translate them into practical applications in our products. Ability to work independently and manage processes efficiently. Willing to travel internationally for work. leadership mindset: you are able to lead a small team in the future Experience within healthcare technology or healthcare services is strongly preferred. What we offer The opportunity to make a meaningful impact on the future of healthcare. Competitive compensation, including an attractive bonus scheme. Professional development opportunities, with room for continuous learning, training, and career growth. A role within a fast-growing international healthtech scale-up. Collaboration with an ambitious international team working at the intersection of healthcare, technology, and education. Regular team activities, knowledge-sharing sessions, and social events. A modern workplace, including a laptop and home office equipment. A diverse and inclusive workplace where everyone is valued and empowered to thrive. Department Customer Success & Implementation Locations Incision Egypt Office Remote status Hybrid A Place to Grow, Belong, and Make an Impact At Incision, we believe people do their best work when they feel supported, trusted, and valued. That’s why we put just as much care into our team as we do into our technology. We’re a purpose-driven company, but we’re also a people-driven one. Whether you're a developer, a nurse educator, a designer, or a commercial lead, you’ll find a workplace that’s warm, collaborative, and committed to your growth. We don’t just hire talent, we nurture it. Life at Incision At Incision, we give talented people real ownership over meaningful challenges in healthcare. I love that our impact is measurable and the work we do directly supports surgical teams and ultimately improves patient care. If you are driven, ambitious, and want to build something that truly matters, this is a place where you will grow quickly, be challenged, and make a lasting difference. Jeff Perales CEO Incision USA & Chief Customer Officer Creating educational content at Incision is an exciting way to put my 15 years of perioperative experience to use. I work with a dynamic international team of surgical, tech and business professionals who are driven to provide meaningful learning materials to perioperative professionals. I continue to grow personally and professionally every day as part of the Incision team! Aimee Space Product Owner - Medical Content We work together on beautiful products with a passionate team. I love that. Collaboration is the key to success. We are curious, open to improvements and happy to share our knowledge. Especially by doing it together, there is a huge WOW factor. Successes are certainly celebrated! Sylvia Agterberg Customer Success Manager BeNeLux Incision Egypt Office About Incision Incision is a healthtech company dedicated to helping surgical teams perform at their best. We provide smart, user-friendly tools that give perioperative and sterile processing professionals access to the knowledge they need—anytime, anywhere. Our solutions are used in hospitals and training programs across more than 50 countries, helping improve surgical workflows, reduce stress, and support better outcomes for patients and teams alike. Founded by healthcare professionals, we’re driven by one mission: to support the people who care for others.