Customer Manager

JOB TITLE: CUSTOMER MANAGER Who we are: As one of the fastest-growing beverage brands in the UK, MOJU's on a mission to help people live with more mojo, powered by nature's most potent and nutritious ingredients Just like our nutrition-boosting shots, our company relies on a unique blend of ingredients to really hit the spot. We are collectively a bunch of people who focus on positive action; we are passionate about our products, people and the planet. We’ve got big plans for the future to become the UK's favourite and freshest way to kickstart start the day and our people have big ideas for their futures too. What we’re looking for We’re looking for a commercially minded and highly organised Customer Manager to manage a key grocery customer and support the day-to-day running of our wider grocery business. This is a varied, hands-on role combining customer management with commercial administration, reporting and coordination. You’ll use data to understand performance, deliver brilliant retail execution and help get more MOJU into more stores. Responsibilities of the role include: Manage a key grocery customer, supporting delivery of revenue, margin and distribution targets. Own key grocery administration, including promotions, pricing, product information and retailer portals. Monitor customer performance, competitor activity and promotional effectiveness, turning data into clear actions. Lead forecasting for your customer and work with Operations to address availability, wastage and distribution gaps. Manage weekly and monthly reporting, grocery accruals and core commercial planning processes. Build strong customer relationships and support meetings, reviews and commercial negotiations. Who you are You have experience in an FMCG sales, commercial or customer-focused role, ideally within grocery. You’re highly organised, detail-focused and comfortable balancing account management with administrative responsibilities. You’re commercially sharp and confident working with sales, EPOS and promotional data. You understand the fundamentals of forecasting, promotions and customer P&Ls. You’re proactive, dependable and comfortable taking ownership of multiple deadlines and processes. You’re a strong communicator who can build relationships and collaborate across Sales, Category, Operations and Finance. Our people We’re all sorts of people from different backgrounds, with all kinds of interests and passions and approaches to life. It's that diversity that makes us stronger as a business and makes MOJU greater than the sum of its parts. We’re committed to hiring diversely. We encourage members of underrepresented groups to apply to this role. Once you’ve applied, we’ve developed a hiring process where candidates are judged on their unique talents and aptitude, not their identity. This includes how we rate all candidates against the same criteria. And remember, just because you don’t tick all the boxes on the requirements for the role, we still want to hear from you if you think you can make a big impact with us. Our values we BLAZE TRAILS and TAKE THE SHOT by BEING EVERGREEN and KEEPING IT REAL The package A competitive package is on offer, which will include your salary, discretionary bonus, 28 days holiday, flexible working hours, a generous pension contribution and paid time out of the office for getting stuck into passion projects or social impact initiatives. We also offer free therapy support from Spill Therapy, Classpass membership, BHSF healthcare and as much MOJU as you can shake a shot at! Check out our website and Instagram for more info: www.mojudrinks.com https://www.instagram.com/mojudrinks/ We’re a proud to be a certified BCorp™ ( https://bcorporation.uk/ ) and a member of 1% For the Planet ( www.onepercentfortheplanet.org ) #LI-JP1