Customer Success Manager - ConTech

Salary: Circa £40,000–£45,000 plus benefits

Location: Hybrid, Manchester or surrounding areas, with occasional travel to the Manchester office

Rainford Berry is delighted to be exclusively recruiting a Customer Success Manager - ConTech for Glodon, a global leader in digitalization and AI solutions for the architecture, engineering, construction and operations (AECO) industry. Combine your construction industry knowledge with a passion for technology to help customers adopt the platform, achieve their goals and build long-term partnerships.

About Glodon / Glodon UK

Founded in 1998, the Group supports the full project lifecycle. Trusted by over 500,000 enterprise customers worldwide, Glodon’s solutions have been applied across more than 7 million construction projects in over 100 countries and regions. Glodon UK draws on the Group’s decades of experience in construction digitalisation. At the heart of the UK operation is an energetic, proactive team of dedicated professionals. They embrace a can-do mindset and thrive on collaboration, enabling them to deliver tailored digital construction services and solutions to their UK partners and customers.

The role

• Manage a portfolio of customers, driving adoption, retention, renewals and growth.
• Lead onboarding, implementation and product adoption.
• Build customer relationships and account plans; lead reviews, meetings and training.
• Monitor engagement and usage, identify risks early and share practical guidance.
• Own retention and renewals, working towards quarterly targets.
• Identify growth opportunities and collaborate with sales, product and technical teams to resolve issues and share feedback.
• Keep CRM records and account plans current; improve customer success processes, resources and playbooks.

What you’ll bring

• Essential construction industry experience in operations, technology/software, project management, a commercial role or a related environment, with an understanding of construction businesses and their challenges.
• Experience in customer success, account management, client services or implementation.
• Strong communication, relationship-building, presentation and training skills.
• Organisation and initiative to manage multiple accounts, competing priorities and emerging issues.
• Commercial awareness of retention, renewals and growth, with the ability to meet quarterly targets.
• Confidence using customer data, reporting and HubSpot or another CRM to identify trends and opportunities.
• A genuine interest in technology that improves construction processes and outcomes.

What we offer

Alongside the salary, benefits include:

• 25 days’ annual leave plus public holidays.
• Pension plan, private healthcare and travel insurance.
• Laptop and work mobile number.