Customer Marketing & Product Marketing Knowledge Intern

lThe intern will support clear communication between Customer Experience, Product Management,

Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing

communications.

Key Responsibilities

• Help align CX and Product Management teams by organizing customer feedback, product questions,

and feature requests.

• Draft and update customer communications through Intercom, email, in-app messaging, and help-

center content.

• Support product marketing materials such as product updates, FAQs, release notes, and customer

education content.

• Identify recurring customer questions and knowledge gaps, and recommend ways to improve

communication and product adoption.

• Maintain shared knowledge resources and provide concise summaries of customer insights to internal

teams.