Customer Profile Maintenance Clerk

Role Description The Customer Profile Maintenance Clerk is a part-time remote role responsible for updating and maintaining customer profiles related to offers on Flipkart and Amazon. Day-to-day tasks include entering and verifying customer data, ensuring contact information and preferences are accurate, and updating records based on customer interactions or changes in offer eligibility. The role involves reviewing customer queries, providing courteous responses, and coordinating with the sales and marketing teams to ensure profiles align with current promotions. The clerk will monitor data for inconsistencies, apply preventive checks to reduce errors, and follow standardized procedures to maintain data quality and compliance with internal policies.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to interact professionally with customers and internal teams.
• Candidates should possess accurate Data Entry skills and attention to detail for maintaining and updating customer records.
• Candidates should possess basic Preventive Maintenance skills applied to data and systems, including routine checks to identify and prevent profile errors.
• Candidates should possess foundational Sales awareness to understand how customer profiles support affiliate offers and promotional activities.
• Candidates should have basic computer literacy, familiarity with spreadsheets or CRM tools, and the ability to work independently in a remote setting.
• Candidates should demonstrate reliability, time management, and the ability to handle confidential information responsibly.
• Prior experience in e-commerce, affiliate marketing, or administrative support is beneficial.