Front Office Receptionist

Role Description The Front Office Receptionist will be responsible for welcoming guests, answering inquiries, and ensuring a friendly, professional first impression at The Belgian Waffle Xpress outlet in Abu Dhabi Emirate, United Arab Emirates. This part-time, hybrid role includes managing front desk operations, handling phone calls and online inquiries, coordinating reservations or orders, and guiding guests to seating and service areas. Daily tasks involve maintaining a clean and organized reception area, supporting basic administrative duties, and communicating with kitchen and service teams to help ensure smooth customer flow. Some work-from-home tasks, such as responding to online messages, confirming bookings, or assisting with basic data entry, may be required. The receptionist will collaborate closely with store management to uphold brand standards and support a positive, efficient guest experience.

Qualifications

• Candidates should possess strong Front Office and Receptionist Duties skills to manage check-ins, guest queries, and daily desk operations.
• Candidates should possess excellent Customer Service and Phone Etiquette skills to handle in-person and remote interactions professionally.
• Candidates should possess solid Communication skills to coordinate effectively with customers, team members, and management.
• Previous experience in hospitality, retail, or foodservice environments is beneficial.
• Ability to work flexible part-time hours, including evenings and weekends, as needed.
• Proficiency in basic computer and POS systems; familiarity with online ordering platforms is an advantage.
• Comfort working in a hybrid arrangement, balancing on-site presence with occasional remote administrative tasks.
• Fluency in English is required; additional language skills commonly used in the UAE are an added asset.