Customer Quality Specialist

Job Summary

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
This role is based in Clackamas, OR [IFF, CKS]. Be part of IFF Health & Biosciences team where together we can achieve greatness and make a real impact. Your potential is our inspiration. We believe that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

This position is responsible for providing a superior level of quality related support to internal and external key stakeholders. Individual will participate in cross-functional teams to advise and solve quality related concerns. As a part of the Customer Quality organization, you will work with global teams and customers to ensure that the requirements and expectations of the business and of our customers are met while in compliance to relevant quality and food safety regulations and standards.

WHERE YOU’LL MAKE A DIFFERENCE

SHIFT* Monday – Friday, 8am start

**please note that this is a salaried position that could exceed 40 hours per week per business needs**

• Ensure adherence to all regulations, quality management systems, and accreditations with an understanding of Quality and Environmental policies and procedures; including, but not limited to, ISO FSSC 22000, GFSI, cGMP for food & Dietary Supplements
• Review and provide feedback on customer documentation and specifications
• Partners with business cross-functional teams in order to understand the customer’s vision, strategies, needs, and quality agenda, and IFF’s management plan for customer
• Responsible for the review of customer’s printed packaging artwork to ensure FDA compliance
• Provide technical and quality associated support to customers for product and process related requests
• Primary quality customer representative, represents IFF at customer quality meetings and supports customer satisfaction and product assurance meetings.
• Complete and implement customer requests related to the products and manufacturing environment in a timely manner
• Manage product master data within X3 and participate in the X3 information flow process for new products and product changes
• Manage activities with regards to external product certifications, such as Halal, Kosher, or NSF for Sport
• Measure KPI’s, identify improvement needs and manage performance to the satisfaction of the business and customers. Strive for continuous improvement.
• Support other company workflows (i.e., product return, derogation processes regarding early release, and quality deviation)
• Interact and support appropriate key stakeholders, including but not limited to: Product Management, Operations, QC, QA, Sales, Customer Service/Care, and Regulatory
• Create and manage deviations related to product and customer onboarding
• Must be able to successfully pass all job-related tests and certifications required for working in a cGMP, quality environment including but not limited to inspections and GMP requirements to perform essential functions of the job. Must re-qualify every year on all job-related tests and certifications as job or qualifications require.
• Perform other duties as assigned.

WHAT MAKES YOU THE RIGHT FIT

• Bachelor’s degree required in science or related fields.
• Minimum of 3 years’ experience in food ingredient, dietary supplement, pharmaceutical, quality assurance, quality control or regulatory role.
• A legal right to work in the United States.
• Must pass a drug screen and a background check in accordance with IFF standards.
• Must adhere to Company safety policies and wear the required personal protective equipment.
• Must be able to work while wearing a self-contained breathing apparatus.
• Must be able to lift, carry, push, and/or pull materials weighing up to 50 pounds occasionally, with or without reasonable accommodation

HOW YOU STAND OUT

• Hands-on mentality, service oriented, with good organizational skills, and with high attention to detail. Highly organized, results-oriented and customer-focused with the ability to prioritize and manage multiple tasks.
• Perform responsibilities with a positive attitude and an ability to work with a minimal level of guidance and supervision.
• Excellent oral and written communication skills. Strong communication, problem-solving, and decision-making skills.
• Must have ability to problem solve using analytical skills
• Comfortable using IT platforms like Salesforce, SAP, SharePoint, etc.
• Ability to draw information from various sources and work with cross functional teams.
• Knowledge of food safety systems, HACCP, GMP’s quality policies, etc.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

61,558.00ㅤ-ㅤ87,940.00ㅤUSD

About Us

At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work. We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.