Customer Refresh Associate

Empowering Africa’s tomorrow, together…one story at a time.

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Job Summary

Overall job purpose

Absa Group Limited is required to conduct a periodic review on all its customers and relationships in accordance with their risk rating under both the local regulatory framework and under the Group Anti-Money Laundering (AML) policy requirements. The key objective of this role is to ensure that the customer information and supporting documents meet the Know Your Customer (KYC) requirements as per the AML policies, supporting standards and applicable legislations.

Job Description

Key accountabilities

Accountability: Operations

• Review updated documents and information as and when received from clients and front office team.
• Ensure continuous and timely follow-ups schedules until gaps are resolved.
• Engage with Coverage/client with regards to the Review exercise.
• Review entails the remediation exercise of High and Standard Risk Customer, Pep clients, and Management Companies, Correspondent Banking Review for both local and international banks.
• Perform screening of shareholders/ authorized signatories/ directors via internet search, world check and due diligence.
• Advise account opening/ Records Management team of any mandate change on signatory.
• Engage proactively with FCC, IRM, and coverage teams who are the major stakeholders.
• Review of KYC records on core banking system to ensure completeness of data held on system.
• Update system to reflect any change in data during the refresh exercise.
• System and file updates should be completed within deadline.
• Make use of decision tree as the main guideline for the refresh exercise, whilst ensuring that you are familiar with the relative regulatory guidelines.
• Visit customers as and when required to collect documents.
• Liaise with customers for missing documents and follow up on same so as to meet deadline. Perform any other duties as may be required by Team Leader.

Education

About Us

At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond.

From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger.

Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market.

Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage.

At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.