Senior Officer - Credit Control

ABOUT IQ-EQ

Is a global investor services group with deep expertise in private markets. We support investment managers, asset owners and global businesses with the administration, compliance, governance, data and reporting that their structures depend on.

Across 25 jurisdictions, our 6,500+ professionals combine technical strength, connected technology and human understanding – the IQ and the EQ – to free clients from operational complexity and give them the peace of mind to focus on their core business activities.

Our IQ is our technical, regulatory and operational expertise, underpinned by data, technology and coordinated global delivery. Our EQ is our human partnership: understanding the business behind the numbers, the culture behind the structures and the individuals behind the screens.

With more than US$950 billion of assets under administration, our global client base includes 13 of the world’s top 15 private equity firms* and 19 of the top 25 private debt firms**.

One relationship connects our clients to the right expertise as needs evolve, helping them move forward with clarity and confidence, wherever they operate.

To find out more about IQ-EQ visit iqeq.com

THIS ROLE

Are you a proactive credit control professional who thrives on building relationships, improving processes, and driving cash collection performance? As a Senior Officer within our Credit Control team, you'll play a key role in managing receivables across an international portfolio, partnering with operational teams and stakeholders to ensure timely collections, resolve account queries, and maintain accurate financial records. This is an excellent opportunity for someone who combines strong analytical skills with a commercial mindset and enjoys contributing to process improvement and operational excellence.

WHAT YOU WILL DO

• You'll manage day-to-day credit control activities, including maintaining accurate debtor records, updating ageing reports, and reconciling credit management data to ensure accuracy and visibility.
• You'll proactively engage with clients through payment reminders, email correspondence, and phone follow-ups to facilitate timely collections and reduce overdue balances
• You'll investigate and resolve payment queries and account discrepancies, working closely with internal stakeholders and clients to achieve efficient resolutions
• You'll collaborate with operational teams and banking partners to support payment processing, provide statements of account, and strengthen collections performance
• You'll contribute to process optimisation and automation initiatives, supporting continuous improvements within the credit management function and sharing knowledge with junior team members

WHAT WE OFFER

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

ABOUT YOU

• You have strong experience in Credit Control, Accounts Receivable, or a similar finance function, with a strong understanding of credit management principles
• You possess excellent communication and stakeholder management skills, with the confidence to engage constructively and professionally with clients at all levels
• You have advanced Excel skills and are comfortable analysing financial data, reconciling accounts, and identifying trends or issues
• You are highly organised, detail-oriented, and able to work independently while managing multiple priorities in a fast-paced environment
• You are proactive, commercially minded, and motivated to drive continuous improvement while delivering strong collection and customer service outcomes

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders, including our employees, clients, and local communities, while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve, whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to colleagues. We want to empower our 5,500+ employees, from 94 nationalities, speaking 41 languages across 25 countries, to each achieve their potential. Through IQ-EQ Launchpad, we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.