Customer Relations Specialist
- Hiring from
- Saudi Arabia
- Work type
- Remote
- Posted
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Company Description FansPass | فانز باس is a Saudi-based digital ticket marketplace that enables fans to buy and sell tickets for sports, entertainment, concerts, and global events through a secure, user-friendly platform. The company connects verified buyers and sellers, offering a trusted environment for secondary ticket transactions. FansPass focuses on delivering a smooth and transparent ticketing experience supported by strong guarantees and active customer support. Team members contribute to building confidence in online ticket trading while helping fans access memorable events worldwide.
Role Description The Customer Relations Specialist is a full-time remote role responsible for supporting buyers and sellers throughout their ticketing journey on the FansPass platform. In this role, the specialist responds to customer inquiries via chat, email, and phone, resolves issues related to orders, payments, and event access, and ensures a positive experience for all users. Day-to-day tasks include handling support tickets, guiding customers through platform features, documenting recurring issues, and collaborating with internal teams to improve service processes. The specialist also monitors customer feedback, proactively follows up on open cases, and contributes to initiatives that drive customer satisfaction and retention.
Qualifications
Role Description The Customer Relations Specialist is a full-time remote role responsible for supporting buyers and sellers throughout their ticketing journey on the FansPass platform. In this role, the specialist responds to customer inquiries via chat, email, and phone, resolves issues related to orders, payments, and event access, and ensures a positive experience for all users. Day-to-day tasks include handling support tickets, guiding customers through platform features, documenting recurring issues, and collaborating with internal teams to improve service processes. The specialist also monitors customer feedback, proactively follows up on open cases, and contributes to initiatives that drive customer satisfaction and retention.
Qualifications
- Strong customer service and customer support skills, with the ability to manage inquiries efficiently and professionally.
- Experience in customer satisfaction and customer retention, focusing on building long-term relationships and loyalty.
- Excellent communication skills, including clear written and verbal communication in a customer-facing environment.
- Ability to handle high-volume, fast-paced online support operations with attention to detail and accuracy.
- Fluency in English; Arabic language skills are highly beneficial.
- Comfort working remotely with digital tools and ticketing or e-commerce platforms.
- Problem-solving mindset, empathy, and a service-oriented attitude toward diverse customers.
- Previous experience in customer relations, contact centers, or online marketplaces is a plus.
