Customer Relationship Lead

Our Incora Story is really taking off – we'd love you to join us for the journey!

We are currently recruiting for a Customer Relationship Lead to join our team in Wrocław, Poland.
Note that is is a fixed-term role finising in July 2028

As the leading supply chain solutions business in the aerospace industry, customers are at the heart of everything we do.

As a Customer Relationship Lead, you will act as the key interface between our customers and internal supply chain functions, ensuring service level targets are achieved while driving customer satisfaction and continuous improvement initiatives.

Responsibilities

• Review customer KPIs and performance metrics to monitor service delivery and identify trends, risks, and improvement opportunities.
• Act as the primary escalation point for customers, ensuring effective resolution of issues and implementation of corrective action plans.
• Manage and review forecasting inputs, sales budgets, and inventory variances to support business planning and inventory optimization.
• Serve as the voice of the customer within Incora, building strong relationships with both customers and internal stakeholders.
• Coordinate with cross-functional teams to ensure customer expectations and service levels are consistently achieved.
• Support and implement continuous improvement initiatives to enhance customer experience and operational performance.
• Prepare and deliver presentations, reports, and performance reviews to internal and external stakeholders.
  

Requirements

• Previous experience in a customer relationship, account management, customer service, or supply chain-focused role.
• Strong experience managing external stakeholder relationships and customer performance.
• Experience developing, reviewing, and improving customer performance metrics and processes.
• Excellent relationship-building and communication skills, both internally and externally.
• Ability to influence stakeholders and drive agreement and action across multiple functions.
• Intermediate to advanced Excel skills.
• Strong presentation and communication skills, both verbal and written.
• Commercially minded with strong numerical and analytical abilities.
• Strong facilitation skills with the ability to foster collaboration and teamwork.
• Ability to manage changing priorities and deadlines in a fast-paced environment.
  

In Return We Will Offer The Things That Matter

• Salary between 12 000 and 15 900 PLN gross monthly.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• Comprehensive medical care through Luxmed, providing wide access to specialists and diagnostics.
• UNUM group insurance, offering additional security for you and your family.
• Co-funding for the Multisport card, supporting an active and healthy lifestyle.
• Holiday allowance, providing extra financial support for your annual leave.
• Employee discount programs, giving access to attractive offers and special deals.
• Hybrid work model, offering flexibility and a better work–life balance.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story.
  

About Us

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We Pride Ourselves On Offering

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

We live by our values: Courage, Collaboration, Community and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.

At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.

About Us

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:
-Industry-leading capabilities
-Innovative solutions
-Greater customer value
-Trusted supplier relationships
-Business growth and operational efficiency