Customer Retention Agent

HIRING: CUSTOMER RETENTION SPECIALIST | 100% WORK FROM HOME – PHILIPPINES

Love building customer relationships and turning unhappy customers into loyal ones? Join TalentPop App!

TalentPop App is looking for a proactive, customer-focused, and results-driven Customer Retention Specialist to join our growing remote team in the Philippines.

We're looking for someone who knows how to build lasting customer relationships, understand customer concerns, and find effective ways to keep customers engaged with a brand.

If you have experience in customer retention, account management, or sales and enjoy helping customers find reasons to stay, we'd love to hear from you!

What You'll Do

• Engage with existing customers through chat, email, phone, or other communication channels.
• Identify customers at risk of leaving and implement strategies to improve retention.
• Handle cancellation requests and customer concerns by identifying suitable solutions.
• Conduct follow-ups and win-back campaigns to re-engage inactive or dissatisfied customers.
• Recommend relevant products, upgrades, or services through upselling and cross-selling.
• Build strong customer relationships and encourage repeat purchases and brand loyalty.
• Monitor retention metrics, customer feedback, and cancellation trends.
• Meet performance targets related to retention, customer satisfaction, and revenue.

What We're Looking For

• At least 1 year of experience in customer service, customer retention, sales, account management, or a related role is preferred.
• Experience handling cancellation requests, customer objections, or retention campaigns is an advantage.
• Excellent written and verbal English communication skills.
• Strong negotiation, problem-solving, and relationship-building skills.
• Confidence in recommending solutions, upselling, and cross-selling.
• Customer-focused, goal-oriented, and comfortable working with performance targets.
• Ability to multitask, work independently, and adapt to different customer situations.

Work-From-Home Requirements

Enjoy the flexibility of working 100% remotely from anywhere in the Philippines!

• Personal computer or laptop with at least an Intel Core i5 or AMD Ryzen 5 equivalent processor.
• Minimum 8 GB RAM.
• Primary internet connection of at least 25 Mbps.
• Backup internet connection of at least 15 Mbps.
• Reliable electricity and a backup power solution.
• Quiet, dedicated workspace.

Why Join TalentPop App?

• 100% Work From Home: Skip the daily commute and enjoy working from your own dedicated workspace.
• HMO Coverage or a Monthly Health Stipend
• Paid Time Off
• Paid Holidays: Includes designated holidays such as two Holy Week holidays of your choice, Christmas Eve, Christmas Day, and New Year's Day, subject to applicable policies.
• International Work Experience: Collaborate with teams supporting businesses across different markets.
• Professional Growth: Develop your customer retention, communication, sales, and relationship management skills.

Ready to Build Your Career From Home?

If you're passionate about customer relationships, enjoy solving problems, and know how to turn customer experiences into lasting loyalty, we'd love to meet you!

Apply now and grow your career with TalentPop App!

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