Customer Retention Specialist

We're Hiring: Customer Support Representative (Remote)

At TalentPop App, we are looking for a Customer Support Representative who is passionate about helping people and delivering a great experience with every interaction.

What You'll Do

• Respond to customer inquiries through email, live chat, phone, and/or social media
• Assist customers with orders, shipping, returns, and product questions
• Provide friendly, professional, and solutions-oriented support
• Escalate complex issues to the appropriate team when needed

What We're Looking For

• Strong English proficiency, written and verbal
• At least 1 year of remote customer service experience
• Familiarity with Gorgias, Zendesk, or Shopify is a plus
• Reliable, organized, and comfortable working independently

Technical Requirements

• Personally owned PC or laptop (borrowed equipment is not accepted)
• Minimum 25 Mbps upload and download internet speed
• Dedicated and quiet workspace

Additional device & tech specs confirmed throughout the hiring process*

What We Offer

• Paid time off
• Health and dental insurance or monthly health stipend
• Permanent work-from-home setup
• Holiday bonuses
• Annual performance-based increases
• Career growth opportunities

How to Apply

Use this link to apply: https://talentpop-cs-app.replit.app/

When selecting the position, please choose "Customer Service" from the list.

When prompted for an application code, use: CS

Please note: Only applications submitted through the link provided will be reviewed. Applications sent via email or LinkedIn messaging will not be considered.