Benefits:

Fully Remote
401(k)
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Training & development

Remote Licensed Insurance Customer Service Representative

Nick DeMaio State Farm
100% Remote | Full-Time
High-Producing Multi-Office State Farm Agency – Pennsylvania

State Farm Experience & Full Licensing Required

Nick DeMaio State Farm is seeking an experienced, fully licensed State Farm professional to join our high-producing multi-office agency in a 100% remote Customer Retention role.

This is a service-dominant position for someone who knows State Farm systems and processes, takes ownership of customer needs, and can deliver exceptional service independently in a remote environment.

While service and retention are the primary focus, this is not a service-only role. You must be comfortable identifying customer needs, recommending additional coverage, and confidently pivoting service conversations into inside sales opportunities.

Required Qualifications

To be considered, applicants must have:

Minimum 1 year of State Farm agency experience
Active Property & Casualty license
Active Life & Health license
Ability to provide a positive professional reference from a current or former State Farm agent
Strong knowledge of State Farm products, systems, and agency processes
Ability to work independently and remain productive in a 100% remote environment
Willingness and ability to pivot from service into needs-based inside sales

What You’ll Do

Serve as a primary point of contact for existing customers.
Assist with policy changes, billing questions, renewals, coverage questions, and account updates.
Provide knowledgeable support with claims-related questions and follow-up.
Proactively contact customers regarding renewals, policy reviews, and account needs.
Build strong relationships that support customer satisfaction and retention.
Identify coverage gaps and opportunities to better protect existing customers.
Pivot service conversations into appropriate in-book sales and cross-selling opportunities.
Recommend Auto, Home, Renters, Life, and other appropriate insurance products.
Confidently ask for the business and close inside sales opportunities.
Maintain accurate documentation and consistent follow-up.
Contribute to agency service, retention, and production goals.

What We’re Looking For

You are an experienced State Farm professional who can step into a remote role and contribute quickly. You are dependable, organized, customer-focused, and comfortable taking ownership without constant supervision.

You lead with service, but you also understand that exceptional service creates opportunities to uncover additional needs. You can transition naturally into a sales conversation, make appropriate recommendations, and confidently close the business when the opportunity is there.

Why Join Nick DeMaio State Farm?

100% remote position
Join a high-producing, multi-office State Farm agency
Competitive base compensation plus performance incentives
In-book sales and cross-selling opportunities
Established customer base
Ongoing coaching and professional development
Long-term career and earning growth potential

If you are a fully licensed State Farm professional with a proven agency background, a strong service mindset, and the ability to generate additional business through customer relationships, we encourage you to apply.

Equal Opportunity Employer

Nick DeMaio State Farm is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

This is a remote position.

Compensation: $45,000.00 - $55,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Perkasie, PA and help customers with their insurance and financial services needs, including:

Auto insurance
Home insurance
Life insurance
Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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