Customer Service

هذا منصب للعمل عن بعد.

• Handle customer inquiries and complaints via phone, email, and chat.
  

• Provide accurate information about products and services to customers.
  

• Resolve customer issues and escalate complex cases to the appropriate department.
  

• Maintain customer records and update information in the CRM system.
  

• Contribute to improving customer service processes and practices.
  

• Conduct customer satisfaction surveys and analyse feedback to improve service quality.
  

• Develop and maintain a comprehensive understanding of company products and services.
  

المتطلبات

• Primary: Excellent communication and interpersonal skills, problem-solving abilities, patience and empathy.
  

• Secondary: Experience in customer service roles, familiarity with Zoho CRM, ability to work under pressure, strong organizational skills.