Customer Service & Administrative Specialist (MM)

Position: Customer Service & Administrative Specialist Location: Remote | Full-Time We are looking for a proactive and customer-focused Customer Service & Administrative Specialist to support our growing operations during peak season. This role is responsible for managing customer communication, scheduling, CRM organization, and administrative support to ensure a seamless customer experience. Key Responsibilities Customer Service & Lead Management Answer inbound calls and respond to customer inquiries Follow up with new and existing leads Maintain clear, professional communication with customers Reactivate past clients through outbound follow-up Scheduling & Administrative Support Schedule appointments and job installations Prepare and send quotes, estimates, and proposals Handle general administrative tasks to support daily operations CRM & Pipeline Management Maintain accurate customer records and job statuses Organize and manage the sales pipeline Ensure timely follow-ups so no opportunities are missed Qualifications Excellent verbal and written English communication skills Strong customer service and phone-handling experience Experience with CRM systems and administrative support Highly organized with excellent attention to detail Ability to multitask and work independently Proactive, reliable, and solution-oriented What We're Looking For Professional phone presence with strong customer service skills Self-starter who takes ownership of tasks Organized and dependable under pressure Committed to delivering an outstanding customer experience Success in This Role Customer inquiries and leads are handled promptly CRM and scheduling remain accurate and organized Follow-ups are completed consistently Leadership can focus on sales, projects, and business growth while you manage the day-to-day customer communication and administrative operations.