Customer Service Agent

• Hybrid work schedule
• 36-hr work week for a healthy work/life balance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Engage with customers in a friendly, professional manner while actively listening to their needs and concerns.
• Provide prompt, accurate assistance by addressing inquiries, resolving issues, and following up as needed.
• Collaborate with internal teams to ensure timely resolution of customer concerns and maintain strong communication across departments.
• Maintain detailed and organized records of customer interactions, transactions, and feedback for future reference.
• Stay informed about company products, services, and policies to provide up-to-date and accurate information.
• Identify and suggest improvements in customer service processes to enhance efficiency and satisfaction.
• Coordinate and schedule meetings for project managers, ensuring timely communication and smooth planning.
• Confirm appointment details clearly and accurately to support a seamless customer experience.
• Flag recurring customer inquiries or issues to the Call Centre Manager for review and action.
• Maintain organized and thorough notes to ensure consistent, high-quality service.
• Support updates to customer service scripts or templates to improve clarity, accuracy, and effectiveness.
  
  

• Previous customer service, call centre, or administrative experience is preferred but not required. Experience working with U.S. customer databases is an asset.
• Strong verbal and written communication skills, with a friendly, patient, and professional approach.
• Good organization, attention to detail, and the ability to manage multiple tasks in a busy environment.
• Strong passion for delivering high-quality customer experiences.
• Confidence using customer support software, databases, and other digital tools.
• A proactive approach to solving problems, learning new processes, and working with others.
• Availability to work flexible shifts between 6AM and 6PM, including rotating Saturdays.
• Ability to attend our Burnaby office 1–2 days per week and maintain a reliable, high-speed internet connection when working remotely.
  
  

• Customers feel heard, receive accurate information, and understand their next steps.
• Appointments are scheduled accurately, with changes communicated promptly.
• Customer records stay current, and concerns and follow-ups are handled on time.
• You contribute to a dependable, supportive team that keeps customer service running smoothly.
  
  

• Competitive pay: Start at $20/hour, increasing to $22/hour after successful completion of probation.
• Extended health benefits, including dental and vision care
• Hybrid work: Work from home for part of the week, with 1–2 days in our Burnaby office.
• Supportive team: Join colleagues who value collaboration, reliability, and helpful service.
• Room to grow: Build your skills and explore career opportunities as our company expands.
  
  

Ideal Siding® is the fastest-growing siding company in North America. We have gathered experience from over a dozen successful siding companies and found a way to improve customer service, labour wages and the price that the homeowner is paying to get the siding replaced.

We’re more than a fast-growing franchise; we’re a collective of skilled professionals who share a dedication to excellence, collaboration, and a vision for what siding can mean to our clients and communities. We’re passionate about every project, from small repairs to high-end renovations, because we know that the work we do transforms homes and enhances lives.

We know that our success is built on the dedication and talent of each team member. That’s why we’re committed to creating a workplace where you’re valued, supported, and encouraged to bring your best every day.

Ideal Siding is committed to providing a workplace free from discrimination or harassment. We expect every member of our community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.