Customer Service Analyst
- Hiring from
- United States
- Work type
- Remote
- Posted
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Dunlap
US
Unlimited
Other
Entry level
As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.
As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.
Job Description
Job Description
Job Description
Job Description
Main Tasks
- Managing remote customer service and support via phone, online chat, or text, including call center-based support
- Overseeing customer issues analysis and resolution (typically performed in an office environment)
- Managing customer service at the distribution centre regarding product returns and repairs, or at the walk-in customer service facility in the field
- Acting as a liaison between customers and the production and distribution departments regarding specific customer orders
- Controlling accurate and up-to-date records of customer information in the customer database
- Overseeing report preparation related to customer inquiries, sales trends, customer complaints, delivery/service problems and reasons for product returns
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