Customer Service & Billing Virtual Assistant

Customer Service & Billing Virtual Assistant Position Title: Customer Service & Billing Virtual Assistant Location: Remote Type of Employment: Full-time/Part-time Salary Range: TBA Job Summary We are looking for a reliable, organised, and customer-focused Customer Service & Billing Virtual Assistant to support day-to-day customer communication and billing-related tasks. The ideal candidate has strong communication skills, excellent attention to detail, and experience handling customer inquiries, invoices, payments, and administrative tasks. You should be comfortable communicating with customers professionally while ensuring billing records and information are accurate and up to date. Key Responsibilities Customer Service & Communication Respond to customer inquiries through email, chat, and other communication channels Provide accurate and professional responses to customer questions Assist customers with billing, account, and service-related concerns Follow up with customers regarding pending requests or documentation Escalate complex issues to the appropriate team member Maintain a professional and positive customer experience Document customer interactions and update records accordingly Billing & Administrative Support Prepare, send, and manage invoices Assist with payment tracking and billing follow-ups Monitor outstanding invoices and communicate with customers regarding overdue payments Verify billing information and resolve discrepancies Maintain accurate billing records and customer account information Assist with refunds, adjustments, and payment-related inquiries as directed Perform data entry and maintain organised financial and customer records Support other administrative and billing tasks as required Communication & Coordination Coordinate with internal teams regarding customer concerns and billing issues Maintain clear and timely communication with customers and team members Follow established processes and communication guidelines Ensure customer requests are properly documented and followed through to resolution Requirements & Qualifications Previous experience in Customer Service, Billing, Accounts Receivable, or Virtual Assistance Excellent written and verbal English communication skills Strong customer service and interpersonal skills Experience handling invoices, payments, or billing-related tasks Strong attention to detail and accuracy Excellent organisation and time-management skills Ability to handle multiple tasks and priorities Comfortable working independently in a remote environment Strong problem-solving skills Professional and courteous communication style Technical Skills Proficient in Google Workspace and Microsoft Office Experience with CRM or customer management systems Experience with billing or accounting software is preferred Comfortable working with email, chat, and communication platforms Strong computer and data-entry skills Ability to quickly learn new tools and systems Personal Attributes Customer-focused and empathetic Reliable and accountable Detail-oriented Organised and efficient Professional and trustworthy Proactive and solution-oriented Strong communicator Patient and calm when handling customer concerns Able to work independently and meet deadlines Benefits Permanent work-from-home setup Full-time remote position 14 days leave credits