Customer Service Consultant

Customer Service Professional (Banking Sector)

Role Overview: We are seeking a customer-oriented Junior Customer Service Professional to join our client in the banking sector in Helsinki. In this role, you will provide multi-channel customer service, support sales activities, consult internal colleagues on savings and life insurance matters, and handle customer complaints and regulatory inquiries.

Key Responsibilities:

• Provide multi-channel customer service and actively support sales activities.
• Consult internal colleagues regarding savings and life insurance matters.
• Handle customer complaints and regulatory inquiries in accordance with applicable requirements.

Key Requirements & Qualifications:

• At least 1 year of experience in the financial or insurance sector, in customer service roles or equivalent.
• Fluent Finnish and English language skills (proficiency in Swedish is a strong advantage).
• Customer-oriented approach, strong problem-solving skills, and flexibility in changing work situations.
• Knowledge of insurance and savings products is considered an advantage.

Assignment Details:

• Start Date: November 10, 2026
• Duration: 12 months (initially 6-month contract)
• Location: Helsinki (3 days per week mandatory on-site; 50% remote)
• Allocation: 100% (38 hours/week)
• Employment Business: Recann is the employment business for this specific role.

If you are interested, or you know someone that could be, please reach out and we can arrange a time to speak soon?