Customer Service Manager

Customer Service & Inventory Specialist

Role Description

Chem2Go is looking for an experienced Customer Service & Inventory Specialist to join our team in a full-time remote position.

This role will be responsible for providing professional customer support through phone, email, and other communication channels, while also assisting with order management and inventory tracking.

The ideal candidate should have previous experience in customer service, be comfortable speaking with customers over the phone, and be highly organized when handling orders, stock levels, and customer requests.

Key Responsibilities

* Handle inbound and outbound customer phone calls professionally.

* Respond to customer inquiries via phone and email.

* Assist customers with product questions, orders, shipping, returns, and other service-related issues.

* Follow up on customer requests and unresolved cases.

* Handle escalated customer concerns and provide appropriate solutions.

* Monitor product inventory and stock levels.

* Track low-stock and out-of-stock products and report them to the relevant team.

* Coordinate with warehouse, fulfillment, and operations teams regarding order and inventory issues.

* Monitor customer orders and help resolve shipping or fulfillment problems.

* Maintain accurate customer service and inventory records.

* Identify recurring customer issues and communicate them to management.

* Support the team in improving customer satisfaction and overall service quality.

Qualifications

* Previous experience in customer service or customer support is required.

* Previous experience handling customer phone calls is required.

* Strong verbal and written communication skills.

* Comfortable communicating professionally with customers in English.

* Experience with order management and inventory tracking is preferred.

* Experience in e-commerce, Shopify, Amazon, or similar online retail environments is a strong plus.

* Familiarity with CRM systems, helpdesk software, and basic reporting tools.

* Strong organizational skills and attention to detail.

* Ability to manage multiple customer requests and priorities.

* Ability to work independently in a remote environment.

* Problem-solving mindset and ability to handle difficult customer situations professionally.

Preferred Experience

Candidates with previous experience in e-commerce customer service, Shopify order management, inventory monitoring, warehouse coordination, or online retail operations will be strongly preferred.