Customer Service Manager

Customer Service & Inventory Specialist

Full-Time | Remote

About the Role

Chem2Go is looking for an experienced and highly organized Customer Service & Inventory Specialist to join our growing e-commerce team.

This position combines customer service, order management, and inventory monitoring. The ideal candidate will have previous customer service experience, be comfortable communicating with customers professionally over the phone and by email, and have strong organizational skills for tracking orders and inventory.

The person in this role will be an important connection between our customers, warehouse, fulfillment, and operations teams. We are looking for someone who takes ownership of customer issues, follows tasks through to completion, and communicates clearly with both customers and internal team members.

Key Responsibilities

• Handle inbound and outbound customer phone calls professionally.
• Respond to customer inquiries through phone, email, and other customer service channels.
• Assist customers with product questions, orders, shipping, returns, exchanges, and general support requests.
• Follow up with customers regarding unresolved issues and open cases.
• Handle customer complaints and escalations professionally and work toward effective solutions.
• Monitor customer orders and identify shipping, fulfillment, or order-related issues.
• Coordinate with warehouse, fulfillment, and operations teams to resolve customer and order issues.
• Monitor inventory and product stock levels.
• Track low-stock, out-of-stock, and inventory-related issues and report them to the appropriate team.
• Help maintain accurate inventory and order information.
• Identify recurring customer service or operational issues and communicate them to management.
• Maintain accurate records of customer interactions, orders, and follow-up activities.
• Support improvements to customer service processes and overall customer satisfaction.
• Take ownership of assigned tasks and ensure issues are followed through until resolution.

Must-Have Qualifications

• Previous experience in customer service or customer support, including handling customer phone calls.
• Strong professional English communication skills, both over the phone and by email.
• Experience managing customer orders and tracking inventory.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customer requests and priorities at the same time.
• Strong problem-solving skills and the ability to handle customer issues professionally.
• Ability to work independently and reliably in a remote environment.
• Good computer skills and ability to learn new systems quickly.

Preferred Qualifications

• Previous experience working in an e-commerce or online retail environment.
• Experience with Shopify, Amazon, or similar e-commerce platforms.
• Experience with Shopify order management and customer service.
• Experience coordinating with warehouse, fulfillment, shipping, or operations teams.
• Familiarity with CRM systems, helpdesk platforms, and customer support software.
• Experience monitoring inventory, stock levels, and low-stock products.
• Familiarity with basic reporting and spreadsheets.
• Previous experience working with remote teams.

What We Are Looking For

We are looking for someone who is:

• Professional and confident when speaking with customers.
• Patient and solution-oriented.
• Organized and detail-focused.
• Responsible and reliable.
• Comfortable taking initiative and following up without constant supervision.
• Able to communicate clearly with different departments.
• Focused on providing a positive customer experience while keeping operations organized.

If you have experience in e-commerce customer service, enjoy communicating with customers, and are comfortable managing both customer requests and operational tasks, we would like to hear from you.