Customer Service Officer

📢 We're Hiring: Customer Service Officer

🏢 PBTP: Urban Trattoria (@pbtp__pasta)

📍 Bintaro · Contract · Hybrid

💰 IDR 5.000.000/month (exclude quarterly sales bonus)

About PBTP

PBTP started in 2021 as a pasta spot and has grown into an urban trattoria, with outlets at Taman Literasi Blok M and BXC Bintaro. The food is comfort classics cooked with more ambition: Italian at the base, borderless in approach, pulling from whatever flavours and techniques make a dish taste better.

By urban we mean the way Jakarta actually eats and hangs out. The lunch that turns into a meeting, the run club that needs somewhere to land after, the table that goes from families at noon to friends catching up at ten. PBTP is built to be a regular part of people's week, somewhere they come back to without needing a reason.

That's why our hospitality starts long before guests sit at the table. Whether answering a quick inquiry, handling reservations, or making sure every guest interaction feels welcoming and seamless, our Customer Service sets the tone for the PBTP experience.

What you’ll do:

• Handle all guest inquiries, needs, and problem-solving through WhatsApp Business and Instagram with a warm, brand-aligned voice
• Manage guest reservation data entry accurately into the system
• Coordinate reservation details and guest special requests seamlessly with the Marketing team and outlet staff

You’re a strong fit if you:

• Hold min. a Diploma Degree (D3) in Communication Studies or a related field
• Have exceptional written and verbal communication skills (prior experience in Admin or Customer Service is a plus)
• Are proficient in Microsoft Office and comfortable using digital communication tools
• Are proactive, detail-oriented, results-driven, and comfortable working both independently and in a team
• Own a personal laptop ready for daily work
• Are ready for a 6-day workweek on a hybrid arrangement (3x WFO & 3x WFH)
• Have conversational English skills for daily communication (preferred)

You will be the frontline voice of PBTP, making sure every guest feels looked after before they even step through our doors. If you love connecting with people and want to grow alongside a brand built on great food and culture, this is the role for you.